Client Estates Practitioner at Nedbank

Job Purpose
We are looking for a skilled Client Estates Practitioner to join the Client Services team in Cape Town. The job purpose would include the administration around the death of the investor and what is required to pass the asset on to the executor or nominated beneficiaries. The successful candidate would be expected to complete the administration function relating to unit trust products for deceased unit holders that want to transfer, withdraw or retire from their accounts.They would need to be able to explain the deceased estates administration process to the heirs and manage expectation as well as finalise estates within shortest timeframe for ease of transfer.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Job Responsibilities

• Understand and is able to administer death claims and sections transfers related to Life products (Living Annuity and Endowments) and Retirement Funds.
• Ensure appropriate communication is designed, maintained and distributed to executors, financial planners and beneficiaries providing information, and progress updates.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Update stats and have monthly meetings with management to identify possible risks.
• Respond to client queries an complaints within 48 hours.
• Escalate all complaints to management.
• Ensure that deceased estates administration process and timelines are clearly communicated to relevant stakeholders (Distribution team, executors, financial planners, beneficiaries etc.)
• Update stats and have monthly meetings with Management to identify possible risks.
• Engage our internal clients (NFP; PFA) by keeping up to date with regular progress report..
• Foster professional relationships with beneficiaries; intermediaries and others.
• Finalise estates within the shortest possible time to maximise profits by making use of statistics progress report.
• Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
• Ensure that the risk and controls around allocation of assets are effective.

Minimum Experience Level

• 3-5years in  estates/ legal environment

Preferred Qualification

• Post Graduate Diploma: Financial Planning.

Type of Exposure

• Working with a group to identify alternative solutions to work situations.
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Comparing two or more sets of information
• Interacting with diverse people.
• Interacting with external clients
• Tracking cost against a budget
• Working in a fast-paced and changing environment
• Working in a team
• Working with spreadsheets

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Building Partnerships