Assistant Director: Bas & Logis Operations at National Treasury

Qualification/s Requirements

• A Grade 12 is required coupled with a minimum National Diploma (equivalent to NQF Level 6) or Bachelor’s. Degree (equivalent to NQF level 7) in Information Technology or Information Systems or Business Analysis; 
• A certification in Project Management will serve as added advantage; 
• A minimum of 3 years’ experience obtained in an application, system support, or operations environment;
• Experience in transversal financial management systems operations and support processes (incident, problem solving, change and release management);
• Experience in Project Management (IT Systems Implementation); and
• Knowledge and experience of the public-sector financial framework and end-user support in a multi-stakeholder environment.

Key Performance Areas

Systems Operations & Modernisation:

• Assist in the evaluation of policy requirements and user specifications for National and Provincial Government Departments;
• Assist with planning and implementation of proposed and new initiatives, e.g. modernisation, configuration, patching and upgrade for the enhancement of financial system capabilities (e.g., General Ledger, Reporting and Analytics);
• Validate that implemented functionalities meet business requirements prior to deployment;
• Coordinate change and release activities for new system enhancements and support user access (user provisioning, role/profile maintenance and access reviews) in accordance with security and segregation-of-duties requirements; and
• Develop and maintain standard operating procedures, user guides, knowledge articles and support documentation to promote consistent, high-quality service delivery. 

Evaluate Financial Systems Competencies:

• Assist in conducting policy research in conjunction with stakeholders, e.g. Office of the Accountant General, CPO and DPSA, etc;
• Assist in collaborating policy initiatives with other technical experts and evaluate inputs in alignment with system requirements;
• Log, coordinate and monitor incidents, service requests and problems; support root-cause analysis and implement approved corrective and preventive actions; and
• Provide functional and operational support for transversal financial management systems in accordance with agreed service levels and governance processes.

Financial Management Systems Accessibility:

• Assist in providing percentage availability of the system during peak processing times;
• Assist in integrating measure to enable system to recover data lost during operations downtimes; and
• Assist in conducting policy research in conjunction with stakeholders, e.g. Office of the Accountant General, CPO and DPSA, etc.

Stakeholder Engagement:

• Assist in developing communication circulars regarding new system functionalities, updates and implications to users;
• Assist in coordinating Annual User Forums and attend other Stakeholder Forums when necessary;
• Support business readiness, stakeholder engagement, defect resolution and post-implementation validation;
• Ensure stakeholder communication, implementation readiness and successful deployment within approved timeframes; and
• Assist in developing intervention strategies and assist users.