Assistant Director: Complaints Centre and Assessment (Ref #: OHSC 13/2026) at Office of Health Standards Compliance (OHSC)

Requirements:

• Matric/Grade 12. A three-year bachelor’s degree or three-year Diploma / National Diploma in the Health Sciences field. Current registration with relevant professional body/council. A minimum of a (3) years’ experience in direct patient care. 

Advantages: A post-graduate qualification in Healthcare or Quality Assurance and experience in managing healthcare quality or services.

Duties:

• Support the complaints screening framework and strategy. Coordinate and administer the review of complaint registration, resolutions and transfers.
• Manage the screening and management of complaints to ensure timely resolution. Coordinate and administer the assessment of referred complaints. Collaborate with other Office of the Health Ombud (OHO) & OHSC units and external stakeholders in the management of complaints.

Closing Date: 29 June 2026