Assistant Director: ETD Practitioner Professionalisation: Chief Directorate Curricul Support and Trainer Professionalisation at National School of Government

REQUIREMENTS :

• A recognised National Diploma/ Bachelor’s Degree or equivalent (NQF level 6) in Education, Training & Development, Management Studies, Human and Social Studies or a related field.
• The job holder will be subjected to a security vetting process, the clearance level of which will be determined.
• Three (3) years relevant experience including supervisory/management experience in education, training, and development (ETD) coordination or working in an ETD environment 

DUTIES :

• Support projects related to ETD Practitioner Professionalization interventions. Develop data collection instruments to support information management. Support project manager to administer data collection instruments from various sources for analysis. Support the project manager with the coordination of the policy implementation initiatives.
• Prepare the required documentation to facilitate communication of learning events. Prepare the required documentation to facilitate policy consultation and approval process. Provide event management support (including stakeholder engagement, travel, and accommodation arrangements).
• Collate and disseminate all materials (documents) for any meetings pertaining to the engagements with internal and external stakeholders. Liaise with clients (individuals and institutions) to identify capacity development needs as well as participation in pilot interventions. Coordinate admission registration. Manage the first levels of course enquiries.
• Provide support in the implementation and monitoring of performance management system for ETD Practitioners. Liaise with technical support and eLearning on the readiness for the intake of different cohorts. Facilitate student enrolment to workshops, seminars, course and coordinate attendance of ETD interventions.
• Support the directorate to comply with the monthly and quarterly reporting requirements. Participate and represent the NSG in integrated workshops, seminars, webinars, consultations, meetings, task teams and forums relevant to ETD Practitioner Professionalization. Communicate information to support product knowledge and awareness within the NSG (e.g., Contact Centre). Communicate the annual calendar of delivery schedules with prospective participants.
• Liaise with Technical Support to ensure that ETD Practitioners in the on boarding sessions. Provide learner support with enrolment and navigation enquiries. Track participation of learners in digital learning programmes, for progress and completion monitoring. Keep a database of complaints and decisions. Respond to ETD Practitioner technical learner queries, requests, and complaints. Manage digital learner information in the NSG systems (e.g. Moodle & TMS).
• Provide support towards programme and project monitoring. Set up and maintain enrolment and completion database. Liaise with Technical Support for logistics (learning material, venue, travel, facilitators, etc.). Manage logistical arrangements for all meetings, including venue, catering, and equipment.
• Assist with printing and overall material readiness for the face-to-face course delivery. Provide project management support to relevant related forums, i.e. PSTF, senior webinars amongst others. Network and collaborate with all internal business units and relevant stakeholders to ensure mutually beneficial relationships that serve the interests of the NSG. Support the compilation of monthly reports on quality and performance.
• Supervision of allocated resources (people, finance, systems, assets, contracts) within the directorate. Provide inputs for the review of policies and procedures and support implementation. Implement operations management, including service standards, standard operating procedures, business process management, total quality management and digital transformation. Identify and manage operational risks, as well as mitigation.