The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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An appropriate 3 year National Diploma/Degree in Information Technology, 3 years relevant supervisory experience in Information Technology (IT) environment (hardware and software, servers, technical support).
Knowledge: Technical aspects of ICT goods and services, Government systems and structures, Understanding management of information and the formal reporting system.
Ability to install, configure and troubleshoot OS’s. Skills: Supervisory/Management skills, Strategic Planning, Organising, Interpersonal, Conflict management, Problem Solving, Budgeting, Communication (Written and verbal) - ability to explain and relay technical information to users, Project Management. A valid driver’s licence.
Duties :
Manage and facilitate the development of functional and technical specifications. Identify business needs. Advice SCM, users and management on ICT equipment procurement maintenance and policies.
Develop solutions to improve the technicians’ performance. Update and verify database of all ICT equipment. Perform quality control for Local Area Network (LAN). coordinate IT Network support with internal and external parties. Manage Telephone Management Systems. Provide technical line support to all end users (hardware and software support).
Assist all users with any logged IT related incidents when requested by ensuring that calls are resolved’. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
Resolve incidents with printers, copiers and scanners. Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Manage and supervise subordinates. Maintain discipline, training and development.Responsible for staff performances management system.
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