Assistant Director: Server Administration Management (ICT: Systems Operations) at Department Of Public Works And Infrastructure

REQUIREMENTS :

• A minimum three-year tertiary qualification (NQF Level 06) in Information Technology/Information Systems or equivalent ICT qualification.
• A relevant working experience in ICT technical support and server administration environment. Advanced Microsoft certification (MCSE), Hyper-V and VMware.
• A good understanding of the built environment business applications and ICT client services. ITIL, A+, and N+ certifications will be advantageous.

DUTIES :

• Design, deploy, and administer server infrastructure within the Datacentre environment, including Microsoft Windows Server operating systems. Perform advanced administration of Microsoft Exchange and manage File Server environments at an expert level.
• Plan, deploy, and maintain virtualised platforms such as VMware, Hyper‑V, and Microsoft Azure. Ensure the ongoing stability and health of server and datacentre environments through scheduled system updates and full compliance with established backup and anti‑virus policies and procedures.
• Maintain accurate and up‑to‑date documentation for all server systems. Provide technical input and architectural guidance for all ICT server‑related projects, operations, and infrastructure designs. Manage and resolve third‑level end‑user support escalations logged through the ICT call centre.
• Continuously improve the server environment by monitoring system performance, identifying and resolving issues, responding to action plans, completing system audits and analyses, and driving process improvements and quality assurance initiatives. Install system upgrades and repairs as required. Ensure server capacity planning aligns with and exceeds the needs of DPWI clients.