Assistant Housekeeping Manager at Marriott International

Function

• The successful incumbent report directly to the Executive Housekeeping Manager and will be responsible for scheduling and monitoring staffing levels, HR related admin procedures, monitoring stock and training procedures as well as assisting in any administrative functions needed for the smooth running of the Housekeeping Department in accordance to Marriott International Policies and Procedures.

Required Experience & Qualifications

• 3 - 5 years supervisor experience in Housekeeping within a 4 or 5 star establishment
• 1 - 2  years in a similar position in managing a department
• Good communication and administrative skills
• Computer literate – MS Office & Opera required
• Good knowledge GXP systems
• Knowledge of Mhub system & related IR knowledge 
• Materials Control system knowledge
• Ability to work without supervision
• Customer / staff focused - the ability to interact, guide and motivate staff on all levels to be in a position to deliver exceptional service.

Key Responsibilities

• Staff rostering to be done weekly and ensuring Staffing levels are sufficient.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Knowledge of Mhub.
• Continuous training of staff on SOP’s & training requirements.
• Responsible for Onboarding & Induction training of all new staff members 
• LPA’s, Probation Reviews & IR reviews are up to date
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
• Assist with HR related issues. (e.g. transport, sick notes, leave)
• Assist with all administrative and training when needed.
• Follow all company and safety and security policies and procedures; Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
• Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. 
• Protect the privacy and security of guests and co-workers.
• Discuss work topics, activities, or problems with co-workers, supervisors, or managers 
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Be the communication medium between employee and management when needed.
• Working hours are flexible as and when is required. Mostly late shifts required.
• Perform other reasonable job duties as requested by Management.
• Team orientation - the ability to display a fair and neutral position in all instances of people interaction that reflects a mature stance and is governed by a set of core principles, ethics and values