Assistant Manager at EXL South Africa

Job Description

• The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.

Responsibilities

Essential Functions:

• Assist Operations team with performance management
• Provides analysis for process improvement
• Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level
• Monthly Ops interaction for metric calibration
• Template and tracker creation
• Scorecards and dashboards maintenance
• Data collation for reports generation
• Processing of internal movement requests
• Tracking of P4P, Milestone and other process incentive programs
• Payroll data processing
• Any other duties as requested by the MIS Manager and Operations leaders

Technical Skills:

• Advance to Expert Knowledge on MS Excel and MS Access
• Basic Knowledge on other MS Office Application
• Advance Knowledge on VBA
• Basic Knowledge on SQL

Soft Skills:

• Ability to work in a continually challenging environment
• Self-initiated and zeal for continuous improvement

Functional:

• Demonstrates ability to perform tasks in a timely and accurate manner
• Demonstrates strength in the area of mathematics

Leadership:

• Fosters a spirit of collaboration and team work

General:

• Quantitative and qualitative ability
• Conformance to policies / compliances training skills and eye for details
• Excellent Logic and Reasoning
• Good written and verbal communication Skills.

Qualifications

Requirements:

• Minimum 1 year of relevant experience in MIS/WFM. 
• Matric/Grade 12