Assistant Manager - Operations - Cape Town at WNS Global Services SA

Job Description

• To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating customers fairly

Qualifications

• EssentialMatric/Grade 12 Certificate
• Relevant tertiary qualification would be advantageous
• Neutral accent essential with excellent verbal and written English communication skills Xhosa advantageous
• MS Office (Intermediate level)Credit / Criminal Clear6.

Experience Required

Essential

• Minimum 2 years’ experience in leadership position (Contact centre management)In depth knowledge or understanding of contact center technology and methodologies
• Understand good housekeeping for data protection and information security requirements.
• In depth knowledge or understanding of contact Centre technology and methodologies Neutral accent essential with excellent verbal and written English communication skills
• Confidence and creditability with the ability to articulate in a clear and concise manner 7.
• Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)
• High degree of patience and assertiveness with excellent rapport-building skills
• Results driven
• Excellent problem solving and decision making
• Developing self and othersAction / Focus / Innovation
• Emotional IntelligenceLeadership / Management
• Planning and Organizing