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It's a business fact that new competitors continually emerge in the market. Yet, even in this disruptive landscape, businesses can succeed, and thrive.
So what does it take to advance beyond shifting frontiers?
Look beside you — we'll be there. We're on this journey to the extraordinary together. And together, we'll ...
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JOB PURPOSE
Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line with the overall WFM strategy.
KEY RESPONSIBILITY AREAS
Qualifications
Preferred
Experience
Additional Information
JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE
Other Specific Requirements
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