Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next g...
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Support delivery and optimisation of Training & Quality toolkit (including Quality framework).
Govern delivery against contractual Training & Quality requirements across campaigns
Ensure Training & Quality team are aligned to a standard operating model, Training & Quality WoW framework and operating practices, ensuring that a consistent standard is applied to all teams & campaigns.
Management & coaching of Senior Manager group within Training and Quality in line with agreed T&Q strategic pillars & objectives
Lead resource planning for T&Q to ensure efficiency
Manage and operate within budget to optimize P&L
Working with Director of Training & Quality Assurance identify opportunities for improvement and strategic initiatives that benefits the business and clients contributing to overall engagement and retention.
Ensure effective landing and embedding of operational T&Q Assurance
Promote a culture of continuous improvement within Training & Quality.
Build strong relationships with our clients and Operational teams
Work closely with Management Development, HR, global central functions to design & deliver initiatives within Training & Quality Assurance.
Work with senior leaders/peers in Operations to support & deliver key business initiatives to deliver value into our operations
What you’ll need:
Experienced in Training & Quality strategy design and delivery
Demonstrate a high level of commercial awareness & advanced ability to comprehend, analyze, and interpret data and performance metrics to shape T&Q strategy and delivery plan(s)
Extensive understanding of the organization's business operations and industry.
Demonstrated Proven ability to lead and mentor team with strong influencing skills to build internal & external relationships/ act as leadership advisor to lower-level management.
organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment.
Advanced Microsoft Office skills.
Good communication skills, styles, both written and verbal to senior internal and external associates.
Knowledgeable of emerging Training & or Quality industry trends and best practices.
Experience of working within an FCA regulated environment.
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