Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
- To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences. Successful consultants are those that build trust-based relationships, offer world-class service and reliability, always doing what is best for our clients. Consultants are expected to generate Discovery Bank sales as well as Vitality Health Check opportunities via targeted walk-in stores clients and to proactively seek these opportunities.
Areas of responsibility may include but not limited to
- Navigate the client experience through our digital platforms and share the Discovery value offering
- Provide comprehensive information on all Discovery products and benefits
- Assist clients in understanding and getting the most value from their Discovery products
- Respond to new and current leads regarding product enquiries with the intent of possible conversion into a sale
- Create interest in Discovery Stores and Bank products
- Achieve Bank sales and Wellness targets through participation in proactive sales and marketing initiatives / campaigns
- Build the Discovery Bank brand and ensure that clients engage our range of products and benefits and experience our shared value offering
- Manage and convert various lead types that are generated by the business
- Willing to work retail hours, weekends and public holidays
- Represent the Discovery Store at Activation events, including outside of standard working hours
- Navigate the Discovery environment to facilitate the best client support
- Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
- Educate members on how to manage their Discovery products digitally
- Manage and host events within the store environment
- Fulfil administrative duties within the store
- Execute targeted store projects and campaigns
Competencies
- A proven track record of face-to-face sales and customer experience
- A developed level of organisation
- Exceptional communication skills
- Good emotional intelligence
- A passion for customer service
- Must be adaptable to change
- Must enjoy interacting with people
- Must be a team player
- Great time management skills
- Goal orientated
Education and Experience
- 3 year undergraduate advantageous
- 2 to 3 years sales and client services experience is essential
- Relevant financial services industry experience or qualification is advantageous
- Discovery Product Knowledge is advantageous
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Key Purpose
- Servicing, Marketing and Sales and distribution of Vitality Health International products in-country (Vitality Health Insurance, Vitality and Travel forTreatment) through opportunity identification and relationship building with both Partner Insurers, Intermediaries and Employers.
Key Outputs
- Develop strong connections with senior stakeholders and other key contacts at corporate clients
- Develop relationships with Partner Insurer to facilitate communications between VHI and Partner Insurer
- Identify and drive innovative solutions that will lead to growth opportunities within existing clients
- Become an industry and product expert across the VHI product suite
- Empower and educate intermediaries and clients on the VHI value proposition through presentations, member one on ones and face to face interactions
- Strategic relationship management
- Consistently deliver according to value-add proposition agreed upon with client.
- Create strategic business partnerships with a panel of intermediaries to enable sales and meet and exceed sales targets
- Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion
- Project manage the new business take on process for new clients from start to finish.
- Periodic (tbc) reporting and delivery of critical content and trends
- On boarding of new employer group in-country
- Own the delivery of revenue, growth and retention targets for key accounts & participate in forecasting activities
- Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach to client engagement
- Using insights from data analytics and client needs, give input into bespoke value propositions, thought leadership and offerings for key clients
Personal Attributes and Skills
The successful candidate will be required to demonstrate the following critical attributes and competencies:
Overall Client Relationship
- Co-ordination of events and networking sessions
- Negotiation skills at all levels
- Facilitates the executive level Interfaces
Technical Expertise
- Knowledge of all product offerings, structures and benefits across the value chain
- High degree of business acumen and/or industry experience
- Ability to provide advisory support at all levels
Leadership / Management
- Ability to influence without authority
- Collaborate across all levels of an organization (internal and external)
- Systematically analysing and reporting of new business results, pipeline management together with actionable initiatives
Strategic sales
- Strategic account planning
- Development of marketing strategies
- Analysing market trends
- Ability to convert sales.
- Business savvy – ability to see an opportunity and present it to the client.
Entrepreneurial
- Ability to creatively solve complex problems
- Contributes to the development of bespoke value propositions and new products/offerings
Competencies
- Resilience and tenacity
- Entrepreneurial and strategic thinking
- Target driven
- Prospecting
- Sales skills
- Persuading and Influencing
- Deciding and initiating action
- Relating and networking
- Presenting and communicating information
- Adapting and responding to change
- Coping with pressures and setbacks
- Planning and organising
- Delivering results and meeting customer expectations
- Adhering to principles and values
Education and Experience
- 3rd Party Sales experience
- Business/Sales experience on African continent ex-SA
- In-depth knowledge of Healthcare Industry
- Employer Benefit knowledge and experience advantageous
- 2-3 Years within the Financial Services Industry
- 2-3 Years Commission target-based sales experience
- Business related degree / diploma
- Industry related NQF 5 - 120 credits (preferred)
- RE Accreditation (preferred)
go to method of application »
Key Purpose
- Servicing, Marketing and Sales and distribution of Vitality Health International products in-country (Vitality Health Insurance, Vitality and Travel forTreatment) through opportunity identification and relationship building with both Partner Insurers, Intermediaries and Employers.
Key Outputs
- Develop strong connections with senior stakeholders and other key contacts at corporate clients
- Develop relationships with Partner Insurer to facilitate communications between VHI and Partner Insurer
- Identify and drive innovative solutions that will lead to growth opportunities within existing clients
- Become an industry and product expert across the VHI product suite
- Empower and educate intermediaries and clients on the VHI value proposition through presentations, member one on ones and face to face interactions
- Strategic relationship management
- Consistently deliver according to value-add proposition agreed upon with client.
- Create strategic business partnerships with a panel of intermediaries to enable sales and meet and exceed sales targets
- Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion
- Project manage the new business take on process for new clients from start to finish.
- Periodic (tbc) reporting and delivery of critical content and trends
- On boarding of new employer group in-country
- Own the delivery of revenue, growth and retention targets for key accounts & participate in forecasting activities
- Build strategic partnerships with key broker houses to maintain a transparent and mutually beneficial approach to client engagement
- Using insights from data analytics and client needs, give input into bespoke value propositions, thought leadership and offerings for key clients
Personal Attributes and Skills
The successful candidate will be required to demonstrate the following critical attributes and competencies:
Overall Client Relationship
- Co-ordination of events and networking sessions
- Negotiation skills at all levels
- Facilitates the executive level Interfaces
Technical Expertise
- Knowledge of all product offerings, structures and benefits across the value chain
- High degree of business acumen and/or industry experience
- Ability to provide advisory support at all levels
Leadership / Management
- Ability to influence without authority
- Collaborate across all levels of an organization (internal and external)
- Systematically analysing and reporting of new business results, pipeline management together with actionable initiatives
Strategic sales
- Strategic account planning
- Development of marketing strategies
- Analysing market trends
- Ability to convert sales.
- Business savvy – ability to see an opportunity and present it to the client.
Entrepreneurial
- Ability to creatively solve complex problems
- Contributes to the development of bespoke value propositions and new products/offerings
Competencies
- Resilience and tenacity
- Entrepreneurial and strategic thinking
- Target driven
- Prospecting
- Sales skills
- Persuading and Influencing
- Deciding and initiating action
- Relating and networking
- Presenting and communicating information
- Adapting and responding to change
- Coping with pressures and setbacks
- Planning and organising
- Delivering results and meeting customer expectations
- Adhering to principles and values
Education and Experience
- 3rd Party Sales experience
- Business/Sales experience on African continent ex-SA
- In-depth knowledge of Healthcare Industry
- Employer Benefit knowledge and experience advantageous
- 2-3 Years within the Financial Services Industry
- 2-3 Years Commission target-based sales experience
- Business related degree / diploma
- Industry related NQF 5 - 120 credits (preferred)
- RE Accreditation (preferred)
go to method of application »
Key Purpose
- We are seeking a detail-oriented and motivated Junior Accountant to support our finance team with day-to-day accounting tasks. The ideal candidate will have a foundational understanding of accounting principles and a willingness to learn and grow within the role.
Areas of responsibility may include but not limited to:
- Assist in the preparation of monthly financial reports
- Record and reconcile financial transactions in the general ledger for all cost centres.
- Generate monthly invoices for all recharges and maintain invoice schedules
- Assets and Schedule Management – Oversee asset/software maintenance and travel schedules.
- Process accounts payable and accounts receivable
- Support month-end and year-end close processes
- Maintain accurate financial records and documentation
- Assist with audits and tax preparations
- Perform bank reconciliations and all other general ledger balances
- Manage petty cash process.
- Maintain SOP documentation, manage vacancy lists, support HC queries and monitor leave balance.
- Provide administrative support to the finance department as needed
Personal Attributes and Skills
Behavioral competencies
- Customer Service Orientation
- Leadership & teamwork
- Negotiation skills
- Time Management
- Logistical Analysis
- Professional Communication (written, verbal/presenting and listening)
- Creativeness
- Innovation
- Stakeholder Management
- Tenacity
- Risk Management
- Conflict Resolution
Education and Experience
- Diploma or Degree in Accounting, Finance, or related field
- 1–2 years of accounting experience (entry-level roles preferred)
- Proficiency in Microsoft Excel and accounting software (e.g., Sage, OneStream)
- Ability to work under pressure.
- Good time management.
- Strong attention to detail and organizational skills,
- Ability to think outside the box and problem solve.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills
- Familiarity with IFRS or GAAP
- Experience with financial reporting tools
- Basic understanding of tax regulations and compliance
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About Health Coaches
- Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.
Key purpose
To effectively coach eligible members in various programs ensuring that:
- The coaching program outcomes and objectives are achieved.
- Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.
Key outputs
- Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
- Building positive relationships to ensure successful outcomes
- Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
- Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
- Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
- Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
- Accurate tracking, reporting and capturing of coaching sessions.
- Meeting set targets: productivity, quality, customer satisfaction scores.
- Calling eligible members to enroll into the various coaching programmes
- Keeping up to date with industry updates and developments
- Applying professional verbal and written communication skills required through all coaching interactions with members.
Competencies
- Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
- Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
- Action Oriented: Enjoys working hard; is acti on oriented and full of energy for the things he/she sees as challenging; not fearful of acti ng with a minimum of planning; seizes more opportunities than others
- Interpersonal Savvy : Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
- Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her eff orts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Qualifications and Experience
- Enrolled/Registered Nurse Clinical qualification accredited with SANC
- Experience in Geriatric nursing advantageous
- Knowledge of DH and Vitality products, benefits, funding, and policy rules
- Coaching experience advantageous
- Excellent communication skills, written and verbal
- Proficient in MS Excel, Word, PowerPoint
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Job Purpose
- Provide analytical, strategic and problem-solving capabilities to support key organizational initiatives, and work on cross-functional operational activities within the CEO’s office for the Banking division. Enable and operationalise the strategic initiatives of Discovery Bank’s executive management team and work in the CEO’s office to provide high level support to the CEO.
Areas of responsibility may include but are not limited to
- Ability to problem-solve and implement complex and innovative solutions
- Detailed research and analysis to provide substance to the ideas and direction of the executive team
- Preparation of proposals for strategic partnerships and new products for both external and internal distribution
- Monitor progress toward defined strategic and business benchmarks and provide updates to the team
- Develop and implement strategies to ensure that all tasks remain on schedule
- Conducts needed research and remains abreast of regulatory and market changes that impact the Bank and the SA composite subsidiaries
- Communicates information to staff and vendors, through trainings and written documentation
- Develops business reports and other data analyses, as appropriate
- Communication with internal business owners and subject matter experts
- Ad hoc research, analysis and project management
- Develop presentations, reports and other strategic communications
Personal Attributes and Skills
- Self-starter with a strong drive for excellence
- Strategic thinker
- Exceptional analytical skills
- Strong communication skills
- Management and leadership skills
- Competencies of storyboarding, presentation preparation and data visualisation is advantageous
- Attention to detail (high)
Education and Experience
- A completed degree in either Finance, economics or actuarial qualification are essential
- An honors qualification in either of the above fields is advantageous
- Data analytics or actuarial experience is advantageous
- Management consulting experience is advantageous
go to method of application »
Role Description
- The Outbound Team Leader is responsible for leading, motivating, and developing a team of outbound/inbound agents to achieve calling targets and ensure clients arrive for all booked appointments by following an effective script. This role requires strong leadership, communication, and performance management skills to drive call quality, conversion rates, and attendance follow-through.
Key Outputs / Job Responsibilities
Team Management & Performance
- Supervise a team of outbound/inbound agents to ensure daily, weekly, and monthly targets are met.
- Monitor agent performance, provide coaching, feedback, and corrective action when needed.
- Conduct weekly performance reviews to track progress against KPIs.
- Motivate and guide the team to maintain high morale and productivity.
Appointment Quality & Client Attendance
- Analyse pitch rates and identify patterns or reasons for client non-attendance.
- Collaborate with other departments to address scheduling or communication challenges impacting attendance.
Call Quality & Compliance
- Conduct call monitoring and provide feedback to ensure professionalism, accuracy, and compliance with scripts and company standards.
- Ensure all data is accurately captured and maintained in LMS systems.
- Maintain adherence to company policies and call centre procedures.
Reporting & Analysis
- Prepare and deliver daily and weekly performance reports (calls made, appointments booked, conversions).
- Track and analyse team performance metrics to identify trends and improvement areas.
- Recommend and implement strategies to improve team results and client pitch rates.
Training & Development
- Identify skill gaps within the team and coordinate ongoing training.
- Support new agents through onboarding, coaching, and shadowing programs.
- Foster a culture of continuous improvement and accountability.
Key Performance Indicators (KPIs):
- Daily call targets achieved per agent.
- Appointment booking conversion rate.
- Client pitch attendance rate (% of clients who attend appointments).
- Sales or conversion rate from attended appointments.
- Quality and compliance audit scores.
- Agent retention and engagement levels.
Job / Role Requirements
Work Experience
Required
- Minimum 3-5 years’ experience in a call centre environment
- Minimum 2-3 years in a team leader or supervisory role
Preferred (would be advantageous)
- Experience with performance management and coaching in a target- and results-driven environment.
- Pre-existing experience in a sales or outbound call centre environment
Education / Qualifications / Accreditations with Professional Body
Education / Qualifications Required
- Completed Matric (Grade 12)
Preferred (would be advantageous)
- NQF6 or above qualification in any of the following:
- Business Management
- Communication or Public Relations
- Operations or Contact Centre Management
Method of Application
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