Safari Shop Manager (Ngala Tented Camp) (ZN_SS_NgalaTented) at andBeyond

• &Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Achieves and exceeds monthly budgets (sales, gross profit, spend per guest).
• Work closely with the lodge team to pro-actively anticipate guest’s needs.
• Handle guest queries or complaints
• Train and work with all team members assisting & relieving in the safari shop to maintain seamless operations in the shop
• Maintain the Merchandising and styling of the safari shop
• Follows the Safari Shop merchandising BOPS to apply the And Beyond brand standards and merchandising principles in the shop
• Stock management
• Responsible for the management and control of the stock inventory
• Giving weekly feedback on sales and guest comments.
• Carry out monthly stock takes (or whenever required) and minimize stock variances Proactively communicate with the Safari Shop Central team to order more stock,
• Accurately records all transactions in PAN for guests and staff alike
• Accurately records all stock movements in PAN in and out of the shop
• Follows all the systems and procedures set out by Safari Shops Central Team Follows IT procedures as set out by the IT department
• Lodge duties as required
• Assist in checking guests in or out if needed
• Ensure all telephone calls and radios are answered timeously
• Accountability for cash and administrative errors
• Doing detailed & accurate handovers with co workers
• Assist finance with invoicing if needed.
• Reporting to the Lodge Manager and the Group Safari Shop Manager.

SKILLS REQUIRED:

• As the Safari Shop manager you are an integral part of the lodge team and you will be required to Host meals, do check ins, do guest delights.
• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organizational ability
• Lateral thinking ability
• People & Leadership Skill

KNOWLEDGE REQUIRED:

• Hospitality in a similar 5- star establishment a must  
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• Pan Hospitality knowledge
• Valid South African Drivers license would be favorable
• Product & Supplier knowledge
• Retail and Finance Knowledge & Understanding

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous Panstrat or quickbooks experience an advantage

PERSONAL CHARACTERISTICS

• Passionate about guest delight
• Able to create new ideas
• Able to handle pressure, and still operate effectively
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards
• Good interpersonal skills – able to function as part of a team
• Attention to detail and initiative
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others