ATM Demand & Supply Planner - Houghton at SBV Services (Pty) Ltd.

Description

Key Performance Areas

Responsible to forecast cash holdings/ cash outs and maintenance of accurate data

• Provide and manage accurate forecasting on all streams, denominations and cash centres in line with Bank requirements to minimise cash outs and to improve ATM Availability.
• Manage and update data uploads daily to provide current, comprehensive and accurate forecasts to the Banks
• Manage, monitor and update all parameters information to achieve the desired forecast accuracy levels.
• Track the forecast accuracy daily, make corrections to any variations which may occur and inform Banks and Centre Management
• Develop effective forecast models based on industry trends and demand patterns as required.

Build and maintain internal and external stakeholder relationships

• Create and maintain good customer relationships with both internal and external stakeholders.
• Based on escalation from customers, support management with risk assessments and implementation of actions to mitigate losses.
• Propose and implement solutions to improve demand forecast accuracy upon request from customers
• Communicate forecast on cash holdings/ outs, service failures and estimations to management as per SLA.
• Monitor and report on important changes and business strategies to internal and external stakeholders as required.
• Conduct monthly forecast maintenance and provide feedback to customers
• Address demand-related issues and any Bank escalations in a timely and effective manner with the respective Bank by liaising with the respective Centre Manager to investigate and to provide feedback.
• Track forecast accuracy of the banks, generate reports and analyse trends of actual vs forecast to provide detail when required.

Responsible for accurate data on the applicable system

• Integrate data to different interfaces, spreadsheets and data engines to maintain functional, accurate and current data at all times.
• Provide recommendations on enhancement to systems as required

Provide reports to internal and external stakeholders

• Provide accurate reporting on forecast accuracy statistics and trends as required to internal and external stakeholders.
• Compile MIS data and share with management upon request.
• Compile SLA reports, share with management and represent customer SLA monthly meetings.

Provide leadership to employees within the organisation, creating a winning culture and high morale

• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change to ensure continuity to operations
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s department

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Drive a culture of performance driven output through shared purpose vision and values

Requirements

• Grade 12
• Industrial Engineering Degree: Advantageous
• 3 years within Cash Operations or ATM environment
• Solid understanding of ATM cash demand planning and procedures.
• Strong mathematical and statistical knowledge.