Author Central Specialist (German), Author Central at Amazon

DESCRIPTION

Position Overview
Author Central allows verified authors to create an account where they can claim their titles and add content that will appear on a customer-facing author page. Author pages link to their books' detail pages, and vice versa. The Author Central Specialist will be the front line interface between Amazon and authors. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.

Position Responsibilities

• Process and respond to emails and/or phone calls in German and English
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers and authors and optimize internal processes

BASIC QUALIFICATIONS

• Proven German and English verbal and written fluency skills.
• Demonstrated verbal and written communication skills with external/internal stakeholders
• Proven ability to understand complex issues

PREFERRED QUALIFICATIONS

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services
• 1+ years of previous experience in a customer service environment