Job Purpose
- To ensure the stability, performance, and operational readiness of Nedbank’s production automation environment through proactive monitoring, end‑to‑end incident ownership, effective resource and credential stewardship, and enablement of new automation resources.
Job Responsibilities
Monitoring Responsibilities
- Continuously monitor production automation processes across all automation platforms and tools.
- Interpret process behaviour, queues, execution patterns, alerts, and performance deviations.
- Proactively identify, investigate, and respond to system alerts, failures, stalled executions, and operational exceptions.
- Take corrective or preventative action to minimise downstream operational impact.
- Perform initial root-cause investigation of failures or defects to determine corrective action, escalation, or technical support requirements.
- Escalate unresolved incidents, recurring issues, or complex defects in line with defined operational processes.
- Identify trends, risks, and improvement opportunities arising from monitoring activities and proactively propose stability or performance improvements.
Support Responsibilities
- Take ownership of the overall production automation environment health.
Act as a credential steward, ensuring:
- Awareness of credential usage by automated processes
- Anticipation of credential expiry
- Coordination of resets or renewals to prevent production disruption
Assume schedule ownership by:
- Understanding execution schedules and business impact
- Managing execution responsibly, including pausing, resuming, or rerunning processes where required
Maintain full incident ownership from detection through to resolution and closure.
Act as custodian of automation resources across their lifecycle, ensuring all resources:
- Remain relevant and in use
- Are linked to a process with a clear business owner and purpose
Enablement Responsibilities
- Ensure new automation resources are provisioned timeously and in accordance with platform standards.
- Ensure non‑warm body (automation identities) are created, enabled, and access‑provisioned according to process requirements.
- Verify all required applications, roles, permissions, and accesses are correctly mapped and assigned.
- Ensure required software, runtimes, and components are installed and correctly configured.
- Coordinate with infrastructure, EUC, security, and application teams to resolve dependencies.
- Validate technical and operational readiness before production deployment.
- Maintain accurate records of enablement activities, documenting linkages between identities, resources, roles, accesses, and runtime components.
- Ensure platform updates or new process requests are initiated at the appropriate time.
Essential Qualifications - NQF Level
Preferred Qualification
Certifications
Essential (Non‑Negotiable)
- Blue Prism Associate Developer Certificate (AD01)
Preferred
- Blue Prism Developer Certificate
- Blue Prism Solution Designer Certificate
Minimum Experience Level
- Minimum 2 years’ experience in automation support, production monitoring, or operational automation environments
- Experience interpreting bot behaviour, queues, schedules, and runtime stability
- Exposure to incident management and cross‑team coordination
- Experience supporting production Blue Prism automation environments
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance Risks and Controls
- Microsoft Office
- Relevant Software and system Knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Closing date: 22 April 2026
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