AWS Cloud and Operations Support Engineer (Sandton) at Blue Label Telecoms

Job Purpose

• This position will report into the BluNOVA AWS Service Manager and will support in the monitoring and management of BluNOVA’s AWS and application environment including first line business support, in-line with Blue Label support policies and objectives.

Key Responsibilities

• Triaging emergent issues using a ticketing system.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues.
• Providing updates on the overall health of BluNOVA applications and systems
• Working with cross-functional teams – both internal and external.
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Adhering to SLAs for specific issues with respect to the severity of the issue.
• Providing prompt and accurate feedback to customers and stakeholders.
• Documenting knowledge and learnings for the benefit of colleagues and business continuity.
• Provide support and take accountability for enhancements and new developments, particularly focused on AWS cloud infrastructure and software development

Requirements

Competencies

• Collaborates
• Adaptability
• Ensures Accountability
• Optimises Work Processes

Education

• Bachelor’s degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology.

Experience

• Experience in dealing with customers during problem resolution and operating efficiently under pressure.
• Understanding of distributed and service-oriented architectures.
• Understanding of TCP/IP networking and troubleshooting.
• Proficiency with MS Office, SQL and CloudWatch.