Backup And Restore: Senior Engineer at Nexio

ROLE PURPOSE

• Backup and Restore: Senior engineers are responsible for providing support to their customers within the region and outside of the base of operation.  This support can be remotely or require site visits. Support Engineers are required to have good troubleshooting and solution experience, from basic networking, Server operating systems, and hardware of the primary platform the customer provides.

ROLE REQUIREMENT

Additional Information:

This position is for a Commvault Professional and Veritas NetBackup and NetBackup Appliance Administrator for multiple backup environments across all Nexio customers, consisting of Solaris Media Servers, Windows Master servers, Oracle tape libraries, and/or any other OEM infrastructure related to Backup and Recovery System (BRS). This person is responsible for 1st, 2nd and 3rd level support across multiple Nexio Backup and Recovery customers and the provisioning, maintenance, and management of storage infrastructure solutions, including data storage, backup, recovery and archiving.

• Support and maintain the existing Backup Recovery System (BRS) customer base Monitor / resolve first line, second line and third line service requests.
• Support customers and assist with maintaining backup policies and standards.
• Troubleshoot performance problems and propose solutions.
• Maintain all equipment for backup environment to include servers, disk, and tape storage devices and appliances.
• Create and maintain customer As-Built documentation post deployment.
• Create and maintain customer As-Built documentation at existing customers.
• Follow and maintain in-house documentation for repeatable processes.
• Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
• Assist and actively take part in project planning workshops for new deployments.
• Collaboratively develop and articulate an end-to-end solution deployment, inclusive of consulting, support and educating the customer where required.
• Ensure all OEM certificates remain current and up to date for new releases.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Interact with the existing backup team to manage, maintain, deploy, troubleshoot, and support customer’s backups.
• Implementation and support of new BRS deployments, BRS migration plans and deployments, NetBackup, Commvault and Veeam configurations, backups and restores.
• Ensure execution and successful deployment of all related NetBackup, Commvault and Veeam software and firmware updates, backup policies, and provide input for developing local operating procedures and policies as needed or requested.
• Ensure successful implementation and/or migration of customer BRS across all required regions, including countries outside of South Africa.
• Responsible for gathering requirements, installation, configuration, and testing of backups in a high availability enterprise system.
• Responsible for successful deployment of all BRS solutions
• Perform routine disaster recovery scenarios.
• Must have good knowledge in troubleshooting backup failures on Windows, Linux, and Solaris machines.
• Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
• Should have knowledge in handling the reports in Veritas NetBackup, Commvault and Veeam
• Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation.
• Performs defined backup and recovery baseline testing, participates in audits.
• Capacity reporting and governance.

QUALIFICATIONS & EXPERIENCE

• Grade 12 with Mathematics & Science
• Bachelor's degree in computer science, information systems or a related study
• Minimum 8+ Years’ Experience in Backup and Restore
• Commvault Professional Certification Required
• Veritas NetBackup and NetBackup Appliance Certification Required.
• Veeam Experience and Certification is beneficial.
• Good network knowledge and experience (essential)
• Solid knowledge and working experience with Linux (essential)
• VMware experience (advantageous)

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team engagement skills.
• Excellent verbal and written communication.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Set and Execute the Vision of the Company