Bank Recon Team Lead at MultiChoice

Tasks

Operational Delivery

• Ensure effective and efficient execution of all the companies bank reconciliations and escalate incidences when required.

Responsibilities of this position include, but are not limited to, those listed below:

• Manage the bank reconciliation process for collections & payments bank Accounts for SA and Rest of Africa markets.
• Ensure bank recon agents produce accurate and timely bank recons of various types of system receipts (e.g. debit orders, cash, internet banking, retail receipts) for SA and in-countries
• Review all the Great Plains and SAP recons for Rest of Africa markets.
• Review monthly bank reconciliations and ensure long outstanding items on bank recons are followed up and resolved timeously for SA and Rest of Africa markets.
• Accountable for ensuring the bank recon agents are performing to expected standards as outlined in the SLA.
• Actively manage escalations via the FreshDesk & SMAX dashboard for both SA and Rest of Africa markets and ensure prompt resolution of customer queries from the B2C & B2B teams within agreed SLA timelines.
• Align with the recon/payment platforms manager and provides insight from a reconciliation perspective for all new developments/enhancements etc.
• Engage & escalate to IT & Recon/payment platforms manager if system issues are identified and ensure prompt resolution.
• Report on Account Payable uncleared payments and returns from bank and manage SLA between TCM and AP.
• Ensure bank signatories on all bank accounts are maintained and kept up to date with latest directors/authorised personnel information.
• Add new users to bank profiles for in-countries and perform maintenance of the profiles.
• Complete cash reports for in-country
• Transfer funds from one account to another to make sure that the cash concentration limits are not bridged for Rest of Africa markets
• Approve manual journals on GP.
• Approve Clarity journals for SA and Rest of Africa markets.
• Review and approve refunds.
• Review and approve Balance Sheet recons for Rest of Africa markets.
• Check stock recon between SAP and GP to make sure that both accounts balances

People Management

• Accountable for structuring and managing the bank recon agents from a day-to-day perspective, measuring performance and actively managing and taking proactive steps to fix performance issues.
• Develop and coach the Banking team to identify talent and build the team to support further growth and expansion of the Company.
• Strengthen team skills through available training and developmental programs
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
• Mentor, motivate and develop team members and ensure that their efforts are recognized
• Ensure efficient work flow and work distribution to meet deadlines
• Provide positive climate for supportive working relationship
• Provide support for all in-country teams
• Training of new recruit and existing teams

Stakeholder Engagement/Management

• Provide guidance to business partners based on issues identified in operations
• Ensure continued stakeholder sponsorship and alignment across the organisation by attending all operational forums
• Build partnerships and working relationships within the business to create awareness of risk are
• Assist with onboarding of countries into SAP
• Onboarding countries on Accurate

Qualification

Experience

Required

• 2+ years working experience in a bank reconciliation environment
• Excellent knowledge of Portuguese language (written & spoken)
• Proactive, self-starter capable of driving results without supervision
• Excellent leadership, teamwork and communication skills
• Proven ability to resolve problems
• Detail oriented, Analytical, Investigative, problem solver

Preferred

• Experience in working with the Angola & Mozambique markets
• Experience in billing, reconciliation and platform management
• Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICC, and Clarity is preferable
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus.

Technical Competencies

• Operational knowledge of financial accounting and its various components.
• Practical knowledge of effective governance frameworks and continuous improvement methodologies.
• Project management expertise.
• Knowledge of financial accounting theories and ability to apply them proficiently.
• Technical knowledge of financial accounting systems and Process automation.
• Ability to understand, develop, refine and implement financial procedures and policies, and ensure its consistent application without deviation.