Bartender (Cape Town) at Sun International

Job Purpose

• To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards to the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
• Stock bar for service – counting stock daily & sharing reports at the provided times
• Check cleanliness of own section or station – complete all cleaning tasks and checklists

Service Execution

• Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Take guest orders accurately and timeously and place in the POS system
• Full menu knowledge - Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests – be proactive to guests needs.
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items

Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Education

• Grade 12 preferred (with relevant experience) 

Experience

• 2 years previous experience as a bartender ( knowledge in correct wine service techniques & cocktail making)

Work conditions and special requirements

• Ability to work shifts that meet operational requirements – offering flexibility: including weekends, morning shifts, evening shifts, public holidays
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements
• Must adhere to shift timings and arrive to shifts at the specified time

Skills and Knowledge

• Beverage / Cocktail Product Knowledge.
• Barrister skills – knowledge on all coffee varieties.
• Operating equipment – cleaning and maintenance.
• Beverage service – wine service/cocktail service
• Communications skills
• Upselling skills – driven to make sales
• Cashiering Services – use of POS and credit card terminals
• Demonstrates strong problem-solving skills
• Collecting Information (listening; asking questions)
• Demonstrates strong time management skills with consistent punctuality
• Strong focus on task execution and adherence to instructions
• Able to work independently as well as collaboratively in team environments
• Authentic enthusiasm for engaging with guests
• Happy genuine and positive in nature