Bench Service Technician (Graduate Programme) at Philips

Job Description

In this role, you have the opportunity toDeliver the highest level of service and satisfaction to all of our customers. You will diagnose and successfully repair equipment that is sent to the Bench Facilities. To be successful, the Bench Service Technician will be required to liaise with colleagues and partners across the organization in South Africa to meet customer needs and ensure efficiency in our business operations.

You are responsible for

• Repairing the equipment - bench repairs in the workshop.
• Providing limited technical support within fixed limits to customers on operational or maintenance aspects of system equipment.
• Serving as secondary customer contact on technical and service related problems.
• Diagnosing mechanical, hardware, software and systems failures using established procedures.
• Operating relatively autonomous within procedures, methods and techniques.
• Assisting Field Service Engineers in the field as required.
• Adopting appropriate ESD control while servicing Personal Health equipment.
• Reporting identified device safety issues according to applicable Personal Health quality standard policy.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree in Engineering: Light Current/ Computer Systems completed /Biomedical Engineering.
• You must be a South African Graduate and have completed all modules/credits for the qualification mentioned above with a minimum of 60%.
• Qualifications obtained post -2016 will be preferred.
• Please indicate if you have completed the Practical 1 & Practical 2 on your CV.

In return, we offer you

• An inspiring 12 months experience in an international company with our fearless and high-performing team. Our goal is for you to get better every day and we do that by helping you become the best version of yourself. It’s your unique journey. By having you in this team we will ensure continues improvement approach on ‘best in class’ service quality to our consumers on daily basis.

Why should you join Philips?

• Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.