BI Analyst at GBS

JOB RESPONSIBILITIES:

• You must have the ability to create both standardized and custom reports, analyse the data within and report to the business department on the findings.
• Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Projects will range from small, distinct pieces of work to long term program engagements
• You will be expected to deliver quality work on your assigned projects
• Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
• Assist with data collection and processing procedures considering the business requirements and data relationships.
• Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
• Create written reports and/or data visualizations that business stakeholders can use to monitor metrics and make decisions.
• Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
• Provide direction regarding patterns, trends, and market analysis to drive business decisions.
• Writing relational and multidimensional database queries
• Building, implementing and supporting the BI solutions
• Assist in problem resolution to the team through problem research
• Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
• You will be working with business to understand requirements and deliver solutions
• You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring and troubleshooting solutions
• Analytical mind with a problem-solving aptitude
• You will also be required to perform administrative and other ad-hoc functions as and when required by the team

 MINIMUM REQUIREMENTS:

• Matric / Grade 12
• Bachelor’s Degree (Preferred) or Generic Management Level 5 qualification
• At least 3 years experience as an Business Intelligence Analyst within a call centre environment is essential
• Prior Accounting/Finance experience is preferred
• Familiarity with reporting in sales, marketing and other operational departments is required

Must have solid working experience using the following tools:

• Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
• MySQL
• R / Python
• Proficient in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates