BI Data Analyst at Nedbank

Job Responsibilities

• Design and Development campaigns to meet strategic objectives whilst ensuring campaigns are relevant and client centric
• Execute on campaigns through agreed business process
• Review of end to end fulfilment processes for efficiency and effectiveness.
• Drive campaign performance by identifying shortfalls and ensuring corrective action is taken.
• Improve cross sell through driving digital enticement
• Focus on portfolio tilt and drive relevant products to increase revenue.
• Drive Life Cycle Management activities to increase revenue.
• Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
• Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
• Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
• Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure the implementation of test and control methodology for all campaigns
• Request and analyse analytics to improve exiting campaigns and identify new
• Report on campaign performance and propose improvements to drive conversion
• Ensure adequate campaign throughput
• Ensure constant review and refinement of campaign to drive conversion

People Specification

Technical / Professional Knowledge

• Advanced Excel
• Intermediate PowerPoint
• Data Analyses capability
• Business case development
• Understanding of balance sheet and income statements
• Ability to develop and design CVP’s
• People and stakeholder management
• Team management experience

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Information Technology or Business Management, Mathematical/Statistics

Essential Certifications

• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Preferred Certifications

Type of Exposure

• Built and maintained stakeholder relationships
• Client and Relationship Results
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Relationships
• Managed Self
• Supported Transformation, Change and continued Improvement

Minimum Experience Level

• 3 years campaign management and delivery experience
• 3- 5 years' Strong Analytical experience in a Strategic environment
• 3 -5 SQL experience would be advantageous
• 1 -2 Social Media Data Mining and Analytics
• 3-5 years in Power Bi Experience / or any reporting Tool would be advantageous

Technical / Professional Knowledge

• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Coaching
• Communication
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills