BI Support Analyst at CloudStream Global

Responsibilities:

• First line support for the team with regards to queries from the business (internal and external queries).
• Write SQL to facilitate data extract requests received from stakeholders.
• Analyse incident requests and share findings with the team in an effort to reduce queries over time.
• Generate monthly extracts.
• Update the SQL for the monthly extracts as required.
• Maintain the SQL repository and ensure that the process is documented in Collab.
• If a query is a production defect, assist with the analysis, documentation and prioritization of the defect.
• Monitor the data warehouse for integration failures.
• Analyse failures and assist with the prioritization of the resolution.
• Proactively identify improvements that can be made in the support space 
• Manage and maintain the team Collab pages as relates to Support.

Requirements:

• Degree/Diploma in IT
• Data analysis and SQL skills and experience.
• Experience working in Retail Investment Management 
• Fundamental analytical and conceptual skills.
• Excellent documentation skills.