Bilingual Customer Service Representative (Email Support) – English and German Market at Motion Global

Main Job Tasks and Responsibilities (includes, but is not limited to):

• Work with customers daily via email.
• Handle retail customer service inquiries mainly for English-speaking and German-speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.
• Response to a minimum of 100 E-mails equivalent per day.

The Successful Applicant:

• Fluency in verbal and written English and German
• Excellent time management and documentation skills
• Customer service experience preferred
• Availability for 20 - 40 hours a week 
• High-speed stable internet connection
• Minimum 6-month commitment

Job Description:

• This job requires a patient and stable work style and consistency in dealing with repetitive routines. 
• The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. 
• A customer service, the team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. 
• The focus is on working comfortably under close supervision within a stable, secure team.