VIP Personal Host - Sunbet (KZN) at Sun International

Job Description:

• The VIP Host role in Sunbet is responsible for implementing the VIP customer program and is the point of contact for VIP customers. The role needs to acquire, build and retain relationships with Sunbet’s VIP customers to grow it’s VIP business, increase its market share and achieve or exceed visitation and revenue targets, in line with Company policy and regulations.

Core behavioral & Technical / proficiency competencies: 

Behavioural: 

• Problem Solving.
• Analytical Decision making.
• Commercial/Financial Acumen.
• Collecting Information (listening; asking questions).
• Team co-operation.
• Dealing with Customers.
• Checking (accuracy in the handling and recording of transactions).
• Emotional resilience.
• Building & Developing relationships.
• Influencing.
• Selling.
• Conflict handling skills.
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality.

Technical:

• Sports and sports betting Industry knowledge.
• Online casino games, poker and crash games knowledge.
• Understanding of web based and e-commerce products.
• Sun Bet product knowledge.
• Written and verbal communication skills.
• Proficient computer literacy (MS Office; CRM software).
• Sales skills.
• Telephone skills.
• Networking skills.
• Negotiating skills.
• Legislation – including POPI, FICA requirements.

Job Requirements

Qualification:

• Grade 12.
• Diploma in related field.

Experience:

• Minimum 3 years’ experience in a customer service, a contact centre or sales environment.
• Experience dealing with high end and VIP customers is an advantage.
• Having an interest and experience in sports is preferred.