Billing Manager at Sanlam Group

Who are we?

• Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life.

What will you do?

• Clear, tangible and timeous communication of plans to all relevant stakeholders
• Managing client facing documentation in line with regulatory and compliance requirements
• Data Handling in line with POPIA
• Effectively manage any OLTI complaints and implement process to improve overall client experience
• Special focus on adhering to the principles of TCF
• Manage Channel experience and feedback
• Participate in billing and collection initiatives to maximize collections
• Provide leadership, drive change, and facilitate process improvements
• Establish and enforce departmental and company policies and procedures
• Manages and ensures compliance with control objectives
• Supports internal and external auditors
• Promote organizational efficiency, needed change and continuous quality improvement
• Identify and implement opportunities for automation and improved efficiency
• Adhere to all Legislative requirements that govern collection function
• Improve client retention
• Month-end reporting of collection results across the business channels
• Resolve matters connected with project management
• Control Manex expenditure
• Reporting in line with business needs

What will make you successful in this role?

• Matric
• Relevant Business Degree in accounting  Finance / Business
• 5+ years of supervisory experience in a similar role

Qualification and Experience

• Degree or Diploma with 6 to 8 years related experience.

Knowledge and Skills

• Pricing of services including introduction of new products and services as cloud solutions
• Recovery of costs for services
• Recovery Strategies
• Billing Queries and Reporting

Business Requirements
Personal Attributes

• Balances stakeholders - Contributing through others
• Financial acumen - Contributing through others
• Business insight - Contributing through others
• Manages complexity - Contributing through others

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Customer focus - Contributing through others
• Cultivates innovation - Contributing through others
• Drives results - Contributing through others

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

• The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.