Job Opportunities at Regus

Job scope 

• Monitor and analyze performance metrics for online listings and affiliate programs, tracking key indicators such as click-through rates, conversion rates, and revenue generated, and adjusting strategies as needed to optimize results. Specific duties will include;  
• Manage and optimize online listings across various platforms, including Google Business Page, Yelp, and other relevant directories, ensuring accuracy, consistency, and visibility of business information to enhance online presence and attract customers. 
• Develop and implement strategies to expand and diversify the company's affiliate network, cultivating relationships with potential affiliates and negotiating partnership agreements to drive traffic and sales. 
• Collaborate with marketing and sales teams to identify opportunities for affiliate campaigns and promotions, leveraging affiliate relationships to increase brand exposure and generate revenue. 
• Stay updated on industry trends and best practices in digital marketing, online listings management, and affiliate marketing, applying new insights and techniques to enhance the company's online visibility and affiliate partnerships. 
• Provide regular reporting and analysis on the effectiveness of online listings and affiliate programs, presenting insights and recommendations to management to inform strategic decision-making and drive business growth. 
• Act as the primary point of contact for affiliate partners, providing support, guidance, and resources to ensure successful collaboration and maximize mutual benefits. 
• Ensure accuracy of business information on web brokers' platforms and handle queries from sales and country teams on changes related to centre information published online by web brokers. 
• Cooperate with approved web brokers, internal teams, and agencies on automation solutions for the channel. 
• Manage requests from sales teams on activation of new web brokers, following the company's policy on partnerships with web brokers. 
• Act as a primary point of contact for any queries related to web brokers' channel. 

Background and experience 

• Previously experience of managing and optimizing online listings across a variety of platforms.  
• High drive, tenacious and excellent communication skills. 
• Works collaboratively with colleagues from other teams to deliver results. 
• Able to work independently.  
• Resilient and self-motivated.  
• Ambitious and career motivated.  
• Strong analytical skills.  

go to method of application »

A typical day at Regus

• You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
• With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
• Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
• A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
• At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
• Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About you

• We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence.

You also need to be:

• A good communicator, used to dealing with customers – ideally in the hospitality or events industry
• Confident, approachable and able to build strong relationships with customers
• A great manager, who leads by example and knows how to motivate and inspire a team
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic and able to adapt to fast-changing situations
• Confident using MS Office and other basic IT packages

In addition, you will:

• Manage the day to day running of the centre, focusing on exceptional customer service
• Inspire your team of associates, developing their skills to get the best from each team member
• Promote your centre to new customers and show them how flexible workspace could enhance their business
• Generate leads by delivering engaging networking events within your community