Biotechnology Sales Representative at CLS Human Capital Specialists

Introduction:

• Our client is a leading supplier within the biotechnology industry, dedicated to providing high-quality products and technical solutions to researchers, hospitals, clinical laboratories, and academic institutions.
• With operations across South Africa and an office based in Centurion, the company adheres to FDA and ISO standards while ensuring exceptional customer service and timely delivery.
• Their dedicated sales and support teams work closely with clients to “take the search out of research” by finding the best solutions for their needs.

Job Purpose:

• The Sales Representative will be responsible for maintaining and expanding customer relationships, providing technical support, and ensuring client satisfaction.
• This hybrid role will be based in Gauteng, with operations between Centurion and Johannesburg, and includes both office and field-based work.
• Key responsibilities include managing accounts, conducting client visits, delivering product presentations, and providing training on product usage.

REQUIREMENTS
Minimum education (essential):

• BSc Honours in Life Sciences, Biotechnology, or a related field.

Minimum applicable experience (years):

• At least 1 year of experience in biotechnology sales.

Required nature of experience:

• Customer relationship management.
• Sales and account management.
• Technical product support and training.
• Strong knowledge of biotechnology/diagnostic products.

Skills and Knowledge (essential):

• Excellent communication and presentation skills.
• Strong customer relationship management abilities.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and related applications

Other:

• Must be based in Gauteng (office in Centurion).
• Must have own transport and valid driver’s licence.
• Willingness to travel regularly to clients across Gauteng.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Customer Relationship Management.

• Build and maintain strong client relationships.
• Identify and pursue new business opportunities.
• Provide regular feedback and updates to customers.
• Ensure a high level of customer satisfaction. 

Technical Support & Training

• Deliver technical product support to customers.
• Conduct presentations, demonstrations, and training sessions.
• Resolve customer queries and concerns promptly.
• Collaborate with internal technical teams to enhance service. 

Sales & Business Development

• Achieve and exceed sales targets.
• Promote the full product portfolio effectively.
• Monitor competitor activity and industry developments.
• Develop sales strategies to support business growth. 

Product Knowledge & Communication

• Stay updated on biotechnology and diagnostic products.
• Provide accurate product knowledge and technical details to clients.
• Communicate market insights back to management.
• Support marketing initiatives with product expertise. 

Administration & Reporting

• Manage client accounts and maintain accurate CRM records.
• Compile and submit reports on sales activities and customer visits.
• Ensure compliance with company procedures and industry standards.
• Contribute to internal reporting and planning processes. 

Closing:  2025-10-31