Branch Manager at DSV

MAIN PURPOSE OF THE ROLE  

• This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• To manage operations in KZN according to DSV standards. Leading all DSV initiatives in KZN. Cascade our strategy, goals and initiatives down through the organisation.
• Grow and maintain profitability of the Unpack business unit.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the KZN operations.

DUTIES & RESPONSIBILITIES 

KZN Operations:

• Full accountability and leadership on all aspects of the operations in KZN.
• Accountable for all initiatives being implemented in KZN including new client take-on’s.
• Meeting of all customer SLAs
• Compliance of sites to DSV standards:
  • SHERQ – achieve minimum requirements.
  • 5-star – achieve minimum silver for all sites by end FY14.
  • Implement and maintain Quality Management System at all sites
  • Achieve > 85% for all internal audits
• Retain and grow business in KZN.

Client Relationships:

• Ensuring client’s needs and expectations are consistently met within scope of the SLA. 
• Client interaction and issue resolution to ensure client satisfaction

Commercial / Financial:

• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
• Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
• Responsible for GL and Accounting queries.
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

Operational Performance:

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal requirements.
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

People Management:

• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HRM
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for key roles in place.
• Drive training interventions to close skills gaps in operations.

Client Expectations:

• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking

TERTIARY QUALIFICATION

• Logistics Management or equivalent qualification or Warehouse Management
• Matric essential

ADDITIONAL JOB INFORMATION

• Sound decision maker
• Assertive and sound negotiator at all levels
• Understanding of business principles
• Well-developed communication skills
• Assertive
• Deadline driven
• Organized
• Ability to pull people together to achieve a common target (leadership)

COMPUTER SKILLS

• Outlook
• MS Word
• MS Power point
• MS Excel
• VFT
• WMS systems

JOB-RELATED REQUIREMENTS 

• 8+ years operations management experience, preferably in logistics environment
• Sound Financial management skills, including budgeting & tracking
• Sound HR & IR management skills
• Sound People management skills
• Business Development skills
• Excellent communication and relationship building skills
• Ability to work under pressure
• Strong negotiation skills – clients and suppliers
• Exceptional team leader
• Coaching and Mentoring skills
• Strategy building experience
•  Ability to work in cross-functional teams

ELECTIVES

• Report writing skills
• Sales & Presentation skills
• Advanced Excel skills
• Procurement/Commercial skills