Branch Manager - Verulam at Hollywoodbets

Job Description

Hollywoodbets has an exciting opportunity available for a Branch Manager to be based in Richards Bay. The main objective of the position is to manage the operations of the branch in terms of increasing stakes, managing costs, managing resources and providing exceptional customer service.

Minimum Requirements:

• 1-2 years managerial experience.

Advantageous:

• 1- 2 Years Cash Management experience.
• 1- 2 Years Sales and Marketing management experience.
• 1 Year within the Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.

Key responsibilities:     

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the Regional Manager and implement accordingly to drive these growth targets.
• Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.
• Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability.
• Manage monthly expenses. Cash management within the branch according to defined processes or procedures and minimize risks, theft and fraud.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Manage branch stock control to ensure that there is enough supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly and monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers/punters.
• Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development), identify areas of development and coordinate training interventions, leave management, performance management, labour relations (disciplinary actions/poor performance), retention and recognition.
• Manage team member rosters/schedules considering busy periods, events and operational requirements.

Values:

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Management responsible for LPMs in the branch.
• If the branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly and monthly reports.

Skills and competencies:

• Demonstrate good communication and interpersonal skills.
• Ability to work well under pressure and with minimum supervision.
• Demonstrate exceptional attention to detail.
• Portray excellent problem-solving skills.
• Ensure consistency and reliability through effective time management.
• Demonstrate strong business and financial acumen.
• Strong sense or accountability.
• Ability to manage and lead a team.

Closing Date: 25th, July 2022