Fresh Openings at Hollywoodbets

Job Description

Hollywoodbets has exciting opportunities available for x2 VIP (Security) Officers to be based at 1X Malmesbury and 1x Paarl Branch. VIP (Security) Officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP (Security) Officers are expected to prevent loss and theft and report any irregularities or suspicious acts. 

Minimum Requirements:

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

Advantageous:

• Valid driver’s license.

Responsibilities:  

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor licence, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allow to take bets with Amadoda
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is obtained at all times in line with the job requirements.                                                                                                                             

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organisational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

go to method of application »

Job Description

Hollywoodbets has an exciting opportunity available for a Branch Manager to be based in Richards Bay. The main objective of the position is to manage the operations of the branch in terms of increasing stakes, managing costs, managing resources and providing exceptional customer service.

Minimum Requirements:

• 1-2 years managerial experience.

Advantageous:

• 1- 2 Years Cash Management experience.
• 1- 2 Years Sales and Marketing management experience.
• 1 Year within the Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.

Key responsibilities:     

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the Regional Manager and implement accordingly to drive these growth targets.
• Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.
• Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability.
• Manage monthly expenses. Cash management within the branch according to defined processes or procedures and minimize risks, theft and fraud.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Manage branch stock control to ensure that there is enough supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly and monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers/punters.
• Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development), identify areas of development and coordinate training interventions, leave management, performance management, labour relations (disciplinary actions/poor performance), retention and recognition.
• Manage team member rosters/schedules considering busy periods, events and operational requirements.

Values:

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Management responsible for LPMs in the branch.
• If the branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly and monthly reports.

Skills and competencies:

• Demonstrate good communication and interpersonal skills.
• Ability to work well under pressure and with minimum supervision.
• Demonstrate exceptional attention to detail.
• Portray excellent problem-solving skills.
• Ensure consistency and reliability through effective time management.
• Demonstrate strong business and financial acumen.
• Strong sense or accountability.
• Ability to manage and lead a team.

Closing Date: 25th, July 2022

go to method of application »

Job Description

Hollywoodbets has an exciting opportunity available for a Branch Manager to be based in Richards Bay. The main objective of the position is to manage the operations of the branch in terms of increasing stakes, managing costs, managing resources and providing exceptional customer service.

Minimum Requirements:

• 1-2 years managerial experience.

Advantageous:

• 1- 2 Years Cash Management experience.
• 1- 2 Years Sales and Marketing management experience.
• 1 Year within the Gaming or Betting industry.
• Diploma/ Degree/ NQF 4 Learnership.
• Valid Driver’s License.

Key responsibilities:     

Branch Growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
• Retain existing customers to grow new customer base. Generate a branch business plan in consultation with the Regional Manager and implement accordingly to drive these growth targets.
• Work closely with the marketing team and promoters in support of growth initiatives.

Competitor Analysis

• Conduct continuous comparisons with competitors in the area and region, looking at factors such as headcount, different product offerings, which factors give competitors an advantage over the company, and make recommendations to attract customers from competitors.
• Strive to be viewed as the market leader in the area and put initiatives in place to ensure that the company remains the leading competitor.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability.
• Manage monthly expenses. Cash management within the branch according to defined processes or procedures and minimize risks, theft and fraud.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Manage branch stock control to ensure that there is enough supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch Reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly and monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk/compliance issues.

Customer Experience

• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers/punters.
• Always create a customer centric culture within the branch and drive the philosophy of “service with a smile”.

Compliance

• Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.

People Management

• Manage branch team members in terms of HR policy (recruitment in conjunction with AM, on the job training and development), identify areas of development and coordinate training interventions, leave management, performance management, labour relations (disciplinary actions/poor performance), retention and recognition.
• Manage team member rosters/schedules considering busy periods, events and operational requirements.

Values:

• Actively promote the Hollywood values. Live the values and lead as an example to the team.
• Management responsible for LPMs in the branch.
• If the branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions. Responsible for the maintenance/facility management of the entire building/branch.
• Work closely with the Regional Manager/Area Manager to suggest areas of improvement to ensure that the Branch attracts and retains punters. Provide solutions for challenges faced within the branch.
• Ensure timeous submission of daily, weekly and monthly reports.

Skills and competencies:

• Demonstrate good communication and interpersonal skills.
• Ability to work well under pressure and with minimum supervision.
• Demonstrate exceptional attention to detail.
• Portray excellent problem-solving skills.
• Ensure consistency and reliability through effective time management.
• Demonstrate strong business and financial acumen.
• Strong sense or accountability.
• Ability to manage and lead a team.

Closing Date: 25th, July 2022

go to method of application »

Job Description

Hollywoodbets have exciting opportunities available for X2 Sports Traders (Junior) to be based in the offices of Umhlanga, Durban. The positions will be responsible to offer specialized betting on an assigned sport on all betting platforms (internet, mobile, branches) in order to make sure that Hollywood remains the leading sports betting operator in South Africa. To perform the necessary sports tasks and duties in a professional manner and pro-actively keep ahead of the competition in regard to sports betting and customer service. To make sure that the specified sport functions according to Hollywood’s guidelines and forecasts.

Minimum Requirements:

• 1 – 2 years administration experience.
• Microsoft Office. (Word and Excel intermediate).

Advantageous:

• Completed or studying towards a relevant Degree or Diploma.
• Experience within the betting industry.
• Having own transport.

Key Responsibilities:

• Manage and oversee the In Running section of the department.
• Manage your assigned sport extensively to ensure the smooth running of the sport.
• Price up sports after completing extensive research on the teams, past results, standings and the global and local betting market. Offer competitive betting that is up to date.
• Monitor and adjust betting due to any betting market changes or liabilities.
• Analyze profit and loss figures for the sport to make sure that the sport achieves its required profit margins and desired turnover increase.
• Evaluate winning clients to determine whether limits need to be put in place for the punter.
• Make management aware of the clients in a report so that a final decision can be made.
• Communicate with clients whenever a limit is put in place or an adjustment is made to an account.
• Evaluate top winning tickets to make sure that odds and times are correct and that no mistakes were made.
• Compose a weekly report on your sport that is to be sent to management to inform them on all matters regarding the sport. Keep management up to date with large liabilities on sportsbook.
• Forecast monthly turnover and profit figures and periodically check your current position to make sure that your sport is in line with desired monthly figure.
• Confirm big bets for the sport that are laid in branches or with the call center.
• Compile a comparison between local bookmakers in order to see our position in the market and if any potential threats are available.
• Update the outright betting for all tournaments.
• Result events as soon results are known to allow punters to receive their winnings as soon as possible.
• Assist and guide the ‘sports agents’ so they can function as effectively as possible.
• Request assistance for the creation of events from sports agents.
• Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related queries.
• Assist the marketing department with the advertising your assigned sport as to keep them aware of upcoming tournaments or big winning bets or bet type that you wish to push. Also communicate with the social media department to advertise your sport and make customers aware of when betting is opened and what teams/players prices are.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.

Closing Date: 25th, July 2022

go to method of application »

Job Description
Hollywood Sportsbook Limpopo (Pty) Ltd has exciting opportunity available for a VIP (Security) Officer to be based in Limpopo at the Polokwane branch. This position is responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP (Security) Officer is expected to prevent loss and theft and report any irregularities or suspicious acts.

Minimum Requirements:

• Grade C.
• Computer Literate.
• 1 – 2 year’s Security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

Advantageous:

• Valid driver’s license.

Responsibilities:

• VIP (Security) Officer must be present 15 minutes before the Branch opens.
• Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
• VIP (Security) Officer need to ensure they conduct a perimeter patrol before the Branch opens.
• VIP (Security) Officer need to check around the premises for any suspicious movements before the Branch is opened.
• VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
• VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
• VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
• Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
• Ensure at the searching zone the Branch door or the gate is always kept close.
• VIP (Security) Officer are not allowed to cross gender scan guest entering the Branch.
• Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
• VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
• VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
• End of day closing procedure, VIP (Security) Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
• VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
• VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service:

• First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
• VIP (Security) Officer are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
• Ensure to provide good guest service by being friendly, helpful, polite, and courteous always.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Always create a guest centric culture within the Branch and drive the philosophy of “service with a smile”.
• Always ensure to treating our guest with respect and have the good attitude.
• When Guest are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again.

Compliance:

• VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks, and white vet only).
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
• In Branches with no liquor license, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP (Security) Officers on duty are not allowed to take bets with Amadoda uniform.
• VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct:

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends or other team members while at your post.
• You will not accept tips from the guest.

Values:

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other:

• VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
• Must be able to work in a rotating shift or work flexible hours.
• Ensure your physical fitness is always obtained in line with the job requirements.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and always show initiative.
• Ability to work under pressure and still produce good quality results timeously.

Closing Date: 25th, July 2022