Branch Manager- Westville at Shoprite Group of Companies

About the role    

• Join Shoprite, Africa's leading retailer, as a Branch Manager in our House & Home division, where your expertise in team leadership, sales management, and customer service excellence will drive branch performance and operational efficiency.
• This senior role demands strong skills in people management, inventory control, and strategic sales planning to ensure all departments achieve targeted business outcomes.
• Embrace a rewarding career with a dynamic company committed to innovation, growth, and employee development while delivering exceptional shopping experiences across diverse product categories.

What you'll do    

• Lead and motivate the branch team to achieve sales targets and deliver outstanding customer service.
• Manage inventory levels and implement effective stock control procedures to minimise shrinkage and optimise product availability.
• Ensure strict adherence to cash handling protocols and maintain accurate financial records.
• Oversee daily operational activities to ensure compliance with company policies, health and safety regulations, and quality standards.
• Analyse sales data and market trends to identify opportunities for business growth and operational improvements.
• Develop and mentor staff by providing constructive feedback, training, and support to enhance individual and team performance.
• Foster a positive and collaborative work environment that encourages accountability, innovation, and customer focus.
• Coordinate with corporate departments to implement promotional activities and new initiatives effectively.
• Address and resolve customer concerns promptly to maintain high levels of customer satisfaction and loyalty.
• Prepare and present regular reports on branch performance, highlighting achievements and areas for development.

What you bring    

• Proven leadership experience in retail or sales management, demonstrating the ability to drive team performance and achieve business targets.
• Strong expertise in branch operations, including stock control, inventory management, and financial oversight.
• Exceptional planning and organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving and decision-making capabilities, enabling effective resolution of operational challenges.
• Demonstrated ability to motivate, develop and manage teams to deliver high levels of customer service and sales results.
• Proficient understanding of sales performance metrics and the ability to analyse data to inform strategic decisions.
• Outstanding communication and interpersonal skills to foster strong relationships with customers, colleagues and stakeholders.
• Relevant educational qualifications in business, retail management, or a related field are preferred.
• Experience in financial management including budgeting, forecasting and cost control within a retail setting.
• Commitment to maintaining compliance with company policies, health and safety regulations, and industry standards.

Closing Date    

• 2026/09/15