Broker Assistant: Long Term Insurance (SS Wealth) at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB:

• Provide client with Disclosure notices, Letter of Authority and client information forms as needed per broker instruction and onboarding process prescribed by FAIS.
• Submit data into compliance spreadsheet as needed for the relevant risk / investment analysis as per broker instruction.
• Request client’s existing policy schedules within acceptable time frame to provide a policy summary of the client’s risk, investment and employee benefit products.
• Compile analysis, quotations, policy summary documents and supporting fact sheets / pamphlets for presentation to the client.
• Compile / Manage implementation task list of client needs and implementation to be done after financial analysis and consultation with the client.
• Request quotes from insurers as per broker instructions.
• Compile quotation summary for broker per product - or client need to be addressed.
• Facilitate onboarding of risk / investment products (new business) taking care to guide the client through the process and to provide a seamless experience until policy documents are issued.
• Facilitate alterations of existing business to address the client’s current needs as per broker instruction.
• Facilitate broker appointments on existing business of client as per broker instruction and company policy.
• Assist in obtaining the necessary supporting documents from the client as needed for full FICA and FAIS compliance on the file.
• Liase between the client, insurer and broker to make sure all implementations are finalised and followed through with due care, skill and diligence.
• Complete new business registers according to company policy as new policy documents are issued.
• Facilitate FAIS compliance by sending out compliance documents (as prepared by broker) and ensuring that signed advice documents are returned in time according to FAIS standards.
• Renewals / Reviews: Compile and maintain a monthly review register of clients that need to be reviewed on a yearly basis as per broker instruction and company policy.
• Compile review process documents as per company policy e.g.: Policy summary, birthdays etc.
• Make appointments with clients for yearly review as per broker instruction.
• Email yearly review letter as per broker instruction.
• Facilitate review implementation instructions and effect any policy changes as per broker instruction.
• Facilitate and implement ongoing policy changes as per client instructions, making sure to take care of FICA and FAIS compliance at all times. Eg: Beneficiary nominations, change of banking details etc.
• Address client inquiries professionally and promptly via phone, email or in-person meetings.
• Investigate and resolve client concerns or issues related to policies, claims, or general inquiries.
• Resolve and address non – payments / missed premiums. Arrange and facilitate payments according to policy rules to maintain good retention on broker contracts.
• Compile and assign commission reports according to company policy.
• Maintain and restore client files according to company policy and FAIS / FICA compliance.
• Assist in file audits as requested by Management / Key Individual to ensure FAIS / FICA compliance on client files.
• Compile and Maintain register of client file implementations to be rectified / corrected according to FAIS / FICA compliance.

Requirements

• National Senior Certificate (FAIS RE 5 and any relevant Financial Planning Qualification will be an advantage)
• 1-2 Years’ experience in the Long-Term Insurance and Investment environment.