Broker Claims Manager at Nedbank

Job Purpose

• To ensure that claims are managed and administered within the ambit of the policy contract.

Job Responsibilities

• INSURANCE - Manage the cost of claim by settling legitimate claims in terms of the policy terms and conditions.
• INSURANCE -Manage the cost of claim within the applicable procurement rates by adhering to minimum operating standards.
• INSURANCE/BROKING - Manage and control expenses by monitoring variable expenses against budget
• INSURANCE/BROKING - Implement and manage process efficiencies by monitoring and streamlining day to day operational activities within the department including disaster and catastrophe programmes.
• BROKING-Manage disputes between internal/external stakeholders through engagement and mediation.
• INSURANCE/BROKING - Provide efficient client service to all internal/external stakeholders by managing and monitoring the agreed service levels.
• INSURANCE /BROKING - Interact with subject matter experts (professional and other relative to technical and complex claims) through engaging and networking within the insurance industry.
• BROKING - Interact with Short Term Insurance Ombudsman on behalf of clients in disputes between client and insurer.
• INSURANCE/BROKING - Maintain effective internal relationships through regular engagement and sharing of knowledge.
• Implement and manage process efficiencies by monitoring and streamlining day to day operational activities within the department including disaster and catastrophe programmes.
• Formulate and implement departmental strategy and action plans aligned to business strategy.
• Analyse the risk control environment and implement appropriate actions on the gaps and shortcomings.
• Implement controls for the effective monitoring and delivery of stakeholder/supplier services.
• Track and analyse MIS reports by reviewing all relevant operational reports and implementing corrective action where necessary.
• Report back on operational activities and performance by compiling relevant operational reports.
• Manage and administer the large complex claims through interaction with the client and industry experts to achieve desired outcome and resolution.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing
• capacity gaps by reviewing and improving work processes.

People Specification
Essential Qualifications - NQF Level

• National Certificates and Occupational Awards

Preferred Qualification

• Bachelor of Arts: Law, National Certificates and Occupational Awards

Essential Certifications

• Membership of the Insurance Institute of South Africa (AIISA)

Minimum Experience Level
Preferred Certifications

• 5 years short term insurance claim management, role relevant

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Insurance/risk management procedures
• Relevant regulatory knowledge
• Stakeholder management
• Short Term Insurance
• Governance, risk and controls

Behavioural Competencies

• Customer Focus
• Facilitating Change
• Influencing
• Inspiring others
• Guiding Team Success
• Continuous Improvement
• Driving for Results

Closing Date: 10th, June 2022