Broker Client Services Team Leader at MiWay Insurance Limited

• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualifications Required

• Grade 12/Standard 10/NQF 4 
• RE 5
• Tertiary Qualification (FSCA Recognized)
• Class of Business: Personal lines

Minimum Experience

• Minimum of 5 years’ experience in a broker or client services environment
• Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role   
• Minimum of 1 year experience as a Team Leader or 2IC  

Deliverables include, but will not be limited to

• Team Performance and Productivity
• Project Planning and Execution
• Communication and Coordination
• Management of Service Levels and TAT
• Manage Broker/Client complaints and feedback
• Problem Solving and Decision Marking 
• Resource Management
• Documentation and Compliance 
• Ensure fair and consistent measurements are in place for the team
• Weekly coaching and training to improve the teams skill sets
• Team Development and Culture

Essential Requirements

• Professionalism
• Presentable
• Analytical 
• Above average numeric skills
• Must be highly proficient in dealing with clients/brokers at all levels
• Excellent verbal and written communication skills
• Attention to detail 
• Self-motivated and Flexibility
• Problem solving skills and solution oriented 
• Ability to multi-task and cope with pressure 
• Ability to lead people
• Commitment to personal and team goals
• Reporting progress to stakeholders
• Motivating team members to accomplish their goals
• Nurturing team member strengths and identifying areas for improvement
• Ability to apply business rules and processes

Deadline to apply: 4 October 2024