Jobs at MiWay Insurance Limited

• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

• Grade 12 / Standard 10 
• Tertiary qualification will be beneficial
• RE 5 Certificate

Minimum Experience

• Minimum 2 to 4 years face to face sales, account management, relationship, or related experience
• Previous experience in the Dealership Market would be an advantage

Competencies required

• Self-starter, self-motivated and self-disciplined with a proven track record
• Sound understanding of business and business development
• Sales target driven with an ability to see opportunity and open doors
• Strong interpersonal and negotiation skills
• Highly proficient at developing strong business relationships
• Strong written and verbal communication skills
• Practical and effective communicator, able to communicate at all levels
• Strong service, and problem-solving skills 
• Flexible and adaptable
• Ability to multi-task and cope under pressure 
• Ability to work independently and as part of a team
• Commitment to personal and team goals
• Creative and innovative 

Professionalism 

• Must be fluent in English and Afrikaans
• Must be able to travel locally daily
• Must have your own reliable vehicle and a valid South African driver’s license

Job Description, includes but will not be limited to:

• Actively source and on-board new independent and group dealership partners.
• Develop and maintain relationships to generate additional new business from both existing and new dealerships.
• Take accountability for the achievement of performance targets and objectives relevant to a specific region.
• Effectively motivate, provide guidance, coaching and training to dealership role-players with the aim of growing business opportunities.
• Represent the MiWay brand in alignment with MiWay values.
• Have proper engaging business discussions with all relevant dealership role-players.
• Effectively resolve any issues that may arise in day-to-day operations.
• Market new products for distribution through the dealership distribution channel.

Knowledge and Skills

• Key Account Management
• Key Account Negotiation
• Review, reporting and trend analysis
• Product and pricing knowledge

Personal Attributes

• Plans and aligns - Contributing independently
• Decision quality - Contributing independently
• Business insight - Contributing independently
• Interpersonal savvy - Contributing independently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

go to method of application »

• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualifications Required

• Grade 12/Standard 10/NQF 4 
• RE 5
• Tertiary Qualification (FSCA Recognized)
• Class of Business: Personal lines

Minimum Experience

• Minimum of 5 years’ experience in a broker or client services environment
• Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role   
• Minimum of 1 year experience as a Team Leader or 2IC  

Deliverables include, but will not be limited to

• Team Performance and Productivity
• Project Planning and Execution
• Communication and Coordination
• Management of Service Levels and TAT
• Manage Broker/Client complaints and feedback
• Problem Solving and Decision Marking 
• Resource Management
• Documentation and Compliance 
• Ensure fair and consistent measurements are in place for the team
• Weekly coaching and training to improve the teams skill sets
• Team Development and Culture

Essential Requirements

• Professionalism
• Presentable
• Analytical 
• Above average numeric skills
• Must be highly proficient in dealing with clients/brokers at all levels
• Excellent verbal and written communication skills
• Attention to detail 
• Self-motivated and Flexibility
• Problem solving skills and solution oriented 
• Ability to multi-task and cope with pressure 
• Ability to lead people
• Commitment to personal and team goals
• Reporting progress to stakeholders
• Motivating team members to accomplish their goals
• Nurturing team member strengths and identifying areas for improvement
• Ability to apply business rules and processes

Deadline to apply: 4 October 2024

go to method of application »

What will you do?

• The Facilities Manager reports to the General Manager Procurement and Facilities and is responsible for overseeing the efficient management and operation of three sites and the supervision of a team of 19 facilities cleaners. This role includes ensuring compliance with SLAs, managing projects related to facility improvement, and keeping internal stakeholders informed about key developments. The Facilities Manager will ensure a clean, safe, and well-maintained environment while maximising operational efficiency and ensuring productivity while maintaining strong communication with stakeholders.

Key Responsibilities:
Site Management:

• Oversee the maintenance and operational functions across three sites to ensure all facilities are functioning at optimal levels.
• Conduct routine inspections of the sites to identify issues and ensure compliance with health, safety, and environmental standards.
• Manage site-specific maintenance contracts and ensure vendors deliver according to the service agreements.
• Ensure overall security upkeep of building and grounds. 

Team Management:

• Supervise a team of 19 facilities cleaners, including daily scheduling, task delegation, and performance management.
• Develop training programs and standard operating procedures for the cleaning team to ensure efficiency and quality standards are met.
• Monitor and ensure the team adheres to the highest standards of cleaning, hygiene, and safety.
• Take disciplinary actions against employees that are not adhering to the set guidelines within their responsibilities and duties. 

SLA (Service Level Agreement) Management:

• Ensure that all service providers, including cleaning, maintenance, and security teams, comply with contractual SLAs.
• Monitor service delivery and performance against agreed benchmarks.
• Manage SLA negotiations, renewals, and contract reviews.
• Escalate and resolve any breaches of SLAs and document corrective actions taken.

Facilities Maintenance and Improvement Projects:

• Oversee and manage all facilities maintenance activities, including HVAC, electrical, plumbing, landscaping, and pest control.
• Plan and execute facility improvement projects, such as renovations, upgrades, or refurbishments, ensuring projects are completed on time and within budget.
• Coordinate with external vendors, contractors, and service providers for repairs, equipment maintenance, and other services.
• Manage budgets for repairs, upgrades, and maintenance projects, ensuring cost-effectiveness.

Stakeholder Communication and Reporting:

• Provide regular updates to internal stakeholders on facilities issues, projects, and key developments.
• Maintain transparent communication with department heads, site leads, and the leadership team, ensuring they are informed of any changes that may affect operations.
• Prepare and present monthly/quarterly reports on facilities performance, cost management, and project updates.
• Ensure that teams across the sites are informed of new policies, health and safety updates, and any potential disruptions to their working environment.

Health & Safety Compliance:

• Ensure compliance with health and safety regulations across all sites.
• Implement risk assessments, manage emergency procedures, and conduct safety audits.
• Train and support staff in health, safety, and environmental best practices to minimize risks.

Budget Management:

• Manage the annual facilities management budget for repairs, maintenance, and improvement projects.
• Ensure close relations with Finance teams and keep them up to date with the current changes in the budgets. 
• Track expenses and ensure cost-effective solutions are implemented without compromising quality.
• Identify opportunities for cost reduction and efficiency improvement across facilities operations.

Key Skills and Competencies:

• Leadership and Team Management: Ability to lead and motivate a team, with experience managing cleaning and maintenance staff.
• Project Management: Strong project management skills to oversee facilities improvement projects, ensure timely delivery, and manage budgets.
• Vendor and Contract Management: Experience managing third-party contractors and service providers, including negotiating and enforcing SLAs.
• Communication: Excellent verbal and written communication skills to keep internal teams and stakeholders informed of developments.
• Problem Solving: Strong ability to identify issues, propose solutions, and manage challenges effectively.
• Organisational Skills: Ability to manage multiple sites and priorities efficiently, ensuring that operations run smoothly across all locations.
• Health and Safety Knowledge: In-depth knowledge of relevant health and safety regulations, with the ability to implement safety protocols.
• Budget Management: Strong budgeting skills with the ability to track expenses and make cost-effective decisions.
• IT Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience using facilities management software. Experience with Microsoft Teams for communication and collaboration is preferred. Must ensure that planning boards are updated and presented to key stakeholders. 

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field (preferred but not mandatory).
• Certifications in Facilities Management (e.g., IFMA, BIFM) or Health & Safety (e.g., NEBOSH) are advantageous.
• Certification in Project Management (Advantageous)

Work Experienceb

• A minimum of 3 years of experience in facilities management, including team supervision and multi-site management.
• A minimum of 5 years of experience in managing SLAs, vendor relationships, and maintenance projects is essential.
• Demonstrated experience managing budgets and working with internal and external stakeholders.

Working Conditions:

• The role will require travel between the three sites, so a valid driver’s license is essential.
• The position will require occasional after-hours work in response to emergencies or urgent maintenance issues to allow for contractors not to disturb the daily operations of the offices.

Key Relationships
Internal: 

• Operations Teams
• Finance Teams
• Department Heads
• Cleaning and Maintenance Teams
• Senior Management

External: 

• Contractors and Vendors
• Service Providers (e.g., cleaning, security, maintenance)

Knowledge and Skills

• Building maintenance
• Office Equipment Operation
• Safety Management
• Reporting and Administration
• Quality, compliance and accreditation

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Plans and aligns - Contributing through others
• Optimises work processes - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Application closing date: 4 October 2024

go to method of application »

What will you do?

• Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked.

Minimum Experience

• Minimum of 2 years’ experience in an administrative role 

Minimum Qualification Required

• Grade 12/NQF 4

Competencies

• Grade 12/Standard 10/NQF 4
• Above average computer literacy in MS Word and Excel  
• Above average communication skills
• Analytical 
• Must be highly proficient with administrative tasks and coordination within an insurance environment
• Excellent verbal and written communication skills
• Attention to detail 
• Self-motivated
• Problem solving skills and proactive attitude 
• Flexible
• Commitment to personal and team goals
• Professional
• Presentable
• Ability to apply business rules and processes

Deliverables

• Tend to administrative queries and tasks received from various sales departments.
• Tend to assisted cancellations requests and prompted by dialler campaign.
• Assist with non-financial amendments on existing quotes and or policies.
• Assist with lead allocation to various sales departments. 
• Assist with rework leads and manage follow ups.
• Manage and drive feedback to relevant stakeholders within the acceptable turnaround time.
• Ensure clear and effective communication channels are maintained with stakeholders.

Knowledge and Skills

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge
• Personal Attributes
• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently