Sales Support Administrator at MiWay Insurance Limited

What will you do?

• Under direct supervision, performs routine clerical support for functional groups such as copying, distributing mail, performing simple calculations and maintaining records and files following standard procedures with all work certified or checked.

Minimum Experience

• Minimum of 2 years’ experience in an administrative role 

Minimum Qualification Required

• Grade 12/NQF 4

Competencies

• Grade 12/Standard 10/NQF 4
• Above average computer literacy in MS Word and Excel  
• Above average communication skills
• Analytical 
• Must be highly proficient with administrative tasks and coordination within an insurance environment
• Excellent verbal and written communication skills
• Attention to detail 
• Self-motivated
• Problem solving skills and proactive attitude 
• Flexible
• Commitment to personal and team goals
• Professional
• Presentable
• Ability to apply business rules and processes

Deliverables

• Tend to administrative queries and tasks received from various sales departments.
• Tend to assisted cancellations requests and prompted by dialler campaign.
• Assist with non-financial amendments on existing quotes and or policies.
• Assist with lead allocation to various sales departments. 
• Assist with rework leads and manage follow ups.
• Manage and drive feedback to relevant stakeholders within the acceptable turnaround time.
• Ensure clear and effective communication channels are maintained with stakeholders.

Knowledge and Skills

• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge
• Personal Attributes
• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently