Front Office Duty Manager at Tanya Serra Recruitment

Description

• Hermanus | Western Cape
• Create exceptional guest experiences in a luxury hospitality environment.
• We are seeking a polished, service-driven Front Office Duty Manager to lead the front office operation at an exclusive 5-star property.
• This role is ideal for an experienced hospitality professional who combines warm, personalised guest service with strong leadership, operational control and attention to detail.

Key Responsibilities

• Oversee the day-to-day front office operation and uphold exceptional service standards.
• Lead, develop and motivate the front office team.
• Ensure seamless communication between departments.
• Manage guest enquiries, feedback and complaints professionally.
• Maintain accurate billing, stock control and departmental costs.
• Manage staff scheduling, performance and adherence to operational procedures.
• Ensure a welcoming, personalised and memorable guest experience.

What We’re Looking For

• A hospitality diploma or higher qualification.
• At least 6 years’ hospitality experience, including 2–4 years in a similar role.
• Previous Front Office or Assistant Front Office Manager experience.
• Proven experience within a 5-star hotel environment.
• Advanced knowledge of Opera PMS and computer systems.
• Excellent spoken and written English.
• Strong organisational, leadership and interpersonal skills.
• A genuine passion for luxury hospitality and service excellence.

Expires On: 19-Nov-2026