Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Acts as support to the business engagement lead through following up on actions, attending meetings, owning relationships with customers and managing the service catalogue as required.
Job Description
Identify and scope areas for improvement: Identify Business Units and departments where Business Efficiency Improvement (BEI) initiatives can be conducted to improve process efficiency.
Business Engagement: Assess business performance, identify opportunities and facilitate the process of change and improvement within the business unit by continuously interacting with the stakeholders and reviewing of processes.
Stake holder management: Network and build lasting relationships with all business owners/managers and staff and communicate to all stake holders on different processes and change initiatives.
Planning and Coordination: Own and facilitate prioritization of initiatives to achieve a balanced business portfolio of transformation initiatives as part of strategic delivery achievements.
Coaching and Mentoring: Pursue teams' development to increase process improvement skills and personal effectiveness, acknowledging strengths and areas for improvement.
Business Alignment & Subject Matter Expert (SME) inputs: Reviews and analyses of client requirements or problems and assist in the development of proposals of cost effective solutions that ensure profitability and high client satisfaction.
Provide a consultative role with regards to customer experience content and subject matter expertise for delivery of reports to the relevant stakeholders.
Controls, Compliance and Administration: Implement a zero tolerance approach to compliance across the Business by keeping Business aware of all governance policies and mandates
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Gmail
Yahoomail