Business Analyst | Based in either Tygervalley or Sandton at Sanlam Group

What will you do?

• As part of the GI Center of Excellence within the Sanlam Allianz Africa Ops & IT team, the Business Analyst will be responsible for leading requirements gathering, documentation, and implementation of the configuration of new Policy Administration Systems for the GI Business. The role involves working across various countries (including Angola) to replace legacy General Insurance systems, ensuring seamless delivery and alignment with business needs. The Business Analyst will play a pivotal role in managing system configuration, defect management, UAT, and post-go-live support. Knowledge of the insurance sector is a requirement, with a focus on underwriting, claims, re-insurance, and finance.

What will make you successful in this role?

• Gather and document business requirements for each Line of Business, ensuring alignment with project goals of standardisation where possible.
• Perform gap analysis to identify areas needing improvement and system configuration adjustments.
• Manage the delivery of configuration coordinating with both business and offshore teams.
• Support testing, and UAT phases of the project in collaboration with Test Managers
• Manage release cycles, including documentation, defect tracking, and L1 support.
• Provide ongoing post-go-live support, including handling defect management and live issue resolution.
• Prepare FSDs (Functional Specification Documents).
• Conduct user orientation and training sessions for the system when necessary.
• Communicate regularly with project and programme management on project status, risks, and milestones.
• Self-manage and proactively seek solutions with minimal supervision.

Qualification and Experience

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• Minimum 5 years of experience in software implementation, in insurance field.
• Strong understanding of the software product release process, and ability to handle defect and support management.
• Experience in requirements gathering, documentation, and business analysis.

Knowledge and Skills

• Documentation & Reporting: Ability to prepare/review FSDs, technical & functional documentation and status reports.
• Communication Skills: Excellent written and oral communication, with strong presentation skills.
• Technical Skills: Knowledge of system configuration, testing, UAT, and live support processes.
• Certifications: CBAP, CCBA, or other relevant business analysis certifications recommended.

Core Competencies

• Cultivates Innovation
• Client Focus
• Drive Results
• Collaborates
• Flexibility and adaptability