Vacant Jobs at takealot.com

Your responsibilities will include:

• Overall management and coordination of all warehousing function in the Inbound and Outbound area.
• Operate an efficient Distribution Centre by identifying, implementing and managing optimal processes and procedures, to minimize costs and maximize working capital.
• Responsible for efficiently managing all aspects of stock handling from picking stock orders to shipping and dispatching of parcels and associated processes
• Ensure daily, weekly and monthly planning is done for all Inbound and Outbound operations including but not limited to, resource planning, departmental organisational design, relief planning, seasonal planning and manage adherence to plans.
• Effective management of housekeeping including but not limited to frequent engagement with OHS Officer, design, implementation and audit of departmental standards in accordance with business objectives.
• Management of resources to be effective and efficient at lowest cost and according to changing needs
• Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers.
• Manage customer liaison process and ensure that Outbound queries are resolved timeously and exception trends are addressed and resolved.
• Ensure that warehouse space, equipment and warehouse flow is optimized and that future warehouse requirements are planned.
• Ensure stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives.
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
• Assert and drive accountability in all levels of staff
• Ensure that all business processes, procedures and job profiles are documented, updated and communicated to staff.
• Management reporting in terms of operational performance, productivity, stock control and budgets.
• Participate in annual budget process and long term planning; control monthly operational costs to stay within budget.
• Efficient and safe operation of DC automation systems
• Cost effective and accurate use-, forecasting- and procurement of packaging consumables in line with budget plans and volume projections.
• Manage projects according to stipulated time frames.
• Liaising and negotiating with suppliers where required
• Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
• Drive continuous improvement measures within your department
• Engagement with internal stakeholders including but not limited to, national operations, human resources, risk & security and other relevant support functions

Qualifications and Attributes:

• Bachelor’s degree / National Diploma in, Engineering, Supply Chain or Logistics required.
• 8-10 years’ experience in Supply Chain Operations
• experience in operational project management,
• 8 year experience managing a large staff complement
• continuous improvement experience (Lean principles, 5S, multiskilling, cost saving drives)
• Proven track record of successfully implementing operational best practices in a distribution and warehousing environment.
• Strong verbal and written communications skills.
• A structured and disciplined management style.
• Ability to motivate and inspire others
• Strong problem solving skills.
• Self-starter with high energy levels.
• Well-developed business and operational acumen.
• Must be Analytically minded and able to find and use data to inform decision making.
• Ability to work under pressure with strict deadlines
• Good attention to detail (imperative)
• Strong Customer Service orientation Goal orientated and motivated to succeed;
• Dynamic individual with proven experience in delivering change and innovative solutions.

Preferred experience:

• Fast paced environment
• E-commerce experience (preferable)
• Fine picking experience
• ERP systems knowledge
• Experience in working with budgets and cost analysis.
• LEAN or continuous improvement
• Performance management skills –knowledge of Industrial Relations and practices
• Strong financial acumen

Hours

• Candidates must be flexible to work weekends and/or overtime regularly. Night shift during peak months might be required.

Preferred experience:

• E-commerce experience
• ERP systems knowledge
• Experience in working with budgets and cost analysis.
• LEAN or continuous improvement
• Performance management skills –knowledge of Industrial Relations and practices

Hours

• Shift work when required
• Candidates must be flexible to work weekends and/or overtime regularly

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

go to method of application »

Role overview

• In this role, you will be responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems is essential.

The requirements for the role are:

• Matric.
• Additional qualifications in logistics, business administration, or a related field are a plus.
• Minimum of 2 years of experience in a customer service role within a logistics environment.

Your responsibilities will include:

• Efficiently handle and resolve customer inquiries via phone, email, and other communication channels.
• Ensure all queries are addressed promptly and accurately.
• Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service.
• Prepare and compile various reports as requested by management.
• Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues.
• Utilise CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications.
• Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logistical issues.
• Identify opportunities for process improvements and contribute to the development of best practices in customer service.

The required competencies are:

• Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations.
• Attention to Detail: High level of accuracy is essential to avoid processing errors and delays.
• Critical Thinking: Ability to assess situations, identify discrepancies, and apply sound judgment to resolve issues efficiently.
• Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables).
• Thrives Under Pressure: Able to remain focused, organised, and efficient when working in high-pressure or fast-paced environments.
• Communication Skills: Clear and professional communication, both written and verbal, is essential when dealing with internal teams and clients.

go to method of application »

Your responsibilities will include:

• Monitor and report on franchise and driver performance and operational compliance in the field
• Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
• Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
• Assist in the continued improvement of SOP’s for across the delivery network
• Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
• Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
• Manage and work to improve weekly KPI’s at franchise level
• Conduct regular audits to assess & measure performance and compliance
• Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
• Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
• Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address

Attributes required:

• High energy, self-starter, high level of initiative, creativity and adaptability
• Project management and ability to prioritise focus according to set deliverables is critical
• Auditing SOP compliance
• Execution oriented and operationally pragmatic
• Understand how technology works for business
• Hands-on field and operational experience
• System and process-orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Comfortable with change and able to engage with colleagues to assess and refine approach
• Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
• Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)

Qualifications & Experience:

• 3 yrs experience in a client-facing role in an operational environment or similar required
• A degree or equivalent work experience in process analysis and management
• Ability to analyse data and create reports
• Proficient in Microsoft Office (word, excel & powerpoint) required
• Proven track record in operational delivery and execution
• Operational experience managing an outlet, hub or a restaurant will be advantageous
• Previous hospitality/retail franchise working experience will be advantageous
• Training experience in an operational setting will be advantageous
• IT or tech savvy will be advantageous
• Field-based work experience
• Previous experience in the logistics industry is not required
• Excellent communication and interpersonal skills
• Keen attention to detail
• Able to coordinate across functional teams to promote efficient operations
• Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities