Business Analyst at Capitec Bank

Purpose Statement

• To optimise business efficiencies made possible by automation, digital, information and communications technologies (not limited to technologies) through systematically analysing and defining business requirements and functional specifications
• To develop and design solutions and ensure effectiveness of implementation as well as continuous improvement for business and/or existing applications solutions by collaborating with and acting as conduit between stakeholders from the business, Risk, Technology and the product team
• The incumbent has no direct or indirect reports

Key Performance Areas

• Define and analyse business and functional requirements.
• Collaborate to design and optimise solutions.
• Support solution implementation.

Key Tasks and Accountabilities:
Define and analyse business and functional requirements.

• Proactively iIdentify business opportunities, needs, requirements, constraints and business problems of current systems or processes.
• Conduct systematic analysis to define business requirement.
• Perform end-to-end analysis of business area/application.
• Validate and ensure information integrity/requirement gathering via resources and research for documentation of information (data).
• Analyse and interpret information relevant to the business need or initiative in order to provide insights and recommend solutions and/or actions. 
• Perform story analysis to determine conditions of satisfaction and to understand the impact to other systems, projects, domains, and operational teams.
• Ensure features address client needs and achieve expected business outcome.
• Clearly document the business and functional requirement.
• Implement reporting and dashboards to manage product performance.

Collaborate to design solutions.

• Collaborate with stakeholders to identify and analyse business need and develop appropriate solutions.
• Partner with the Business Owner (or relevant stakeholders) to understand the vision, creating the business value and managing client expectations. 
• Build and apply end-user knowledge to create solutions that deliver to stakeholder requirements.
• Facilitate high-level and detailed planning and design sessions.
• Communicate and present findings to stakeholders including divisional sponsor panel, management and EXCO.
• Act as conduit between business and technical stakeholders and product team for effective communication and implementation.
• Work within a product team (Architects, Developers, systems analysts, software test analysts, etc.) on allocated and prioritised projects or initiatives with planned time frames.
• Present solutions and contribute to or facilitate the decision-making. 
• Apply appropriate tools and techniques for elicitation, analysis, collaboration, solution design, presentation and measurement.

Support solution implementation.

• Project involvement as contributing team member in stand-ups, backlog grooming, work planning and prioritisation, and status updates of current support incidents. 
• As part of a Product team, actively participating in creating and/or refining of user stories, ceremonies and release planning.
• Ensure solution delivery is according to business requirements.
• Coordinate go-live activities with business stakeholders through continuous interface and liaison between technical product team members and business users.
• Identify, communicate and manage upstream and downstream dependencies.
• Coordinate reporting on initiative and project status updates to relevant stakeholders.
• Coordinate formal communication to stakeholders on business solutions.
• Coach Product Team members on proper slicing of User Stories/Product Backlog Items.
• Identify and resolve and/or escalate roadblocks, issues, and conflicts in a timely fashion.
• Participate in identifying test scenarios and test strategies, and assist with testing.
• Develop and share best practices with team members.
• Develop success metrics ensuring delivery to meet client expectations as well as conduct post implementation evaluation.
• Build and develop business relationships vital to the success of the team, department and company.
• Coach, motivate team members and influence positive action and accountability.

Level III Descriptors:
Autonomy and decision making

• Works under broad direction. Work is often self-initiated. Is fully responsible for meeting allocated technical and/or team objectives. Makes decisions regarding the best routines, tools, methods and processes to be used in a variety of situations, which impact the success of technical, project or team objectives. Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence and Stakeholder Engagement

• Influences internal stakeholders, clients, suppliers, partners and peers on the contribution of own specialism towards achievement of business objectives. Has significant influence over the allocation and management of resources appropriate to given assignments. Leads collaboration within and across teams and ensures stakeholder/client needs are met consistently through each work stage. Facilitates collaboration between stakeholders who have diverse objectives.

Job Scope and Complexity

• Performs an extensive range and variety of complex technical and/or professional work activities in a wide and often unpredictable range of contexts. Engages across areas to resolve complex issues as they relate to stakeholder/client requirements and area of specialisation. Applies and encourages the use of deductive and inductive thinking to generate 'out of the box' solutions or turn identified problems into opportunities.

Technical/Specialist Leadership and Oversight

• Is responsible to advise on the continuous development and improvement of standards, methods, tools, applications and processes relevant to group specialism(s) and can support others to make appropriate choices from the alternatives. Responsible for the development of the specialisation through facilitation of knowledge sharing across teams. Responsible for technical oversight of other's work and acts as a coach or mentor within specialisation.

Education (Ideal or Preferred)

• Masters Degree in Business Administration

Knowledge and Experience
Minimum:

• 7+ years working experience as a BA in a wide variety of situations, contexts and complexities.Must be capable in using a variety of techniques and completing business analysis tasks independently.
• Internal: Completion of BA School of Learning Level 4
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design 
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration 
• Project Management principles and relevant development lifecycle experience 
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Ideal: 

• Banking Industry Knowledge
• Knowledge of Business Banking and Transactional Products

Skills

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organising and coordination skills