Business Analyst (Centurion) at AFGRI Equipment

Description

• The Business Analyst will serve as a trusted advisor on best-practice business processes and solutions. Analyse business processes, map them to relevant systems, identify improvements, and design effective solutions. Provide configuration, testing, support, training, and change management for assigned projects.

Requirements

Minimum Requirements:

• Relevant Bachelor’s Degree and/or 7 years’ experience
• ITIL 4.0 certification
• Minimum 2 years’ relevant experience
• Project implementation and support experience (advantage)

Key Performance Areas:

Solution Roadmap, Design & Architecture:

• Deliver solutions that meet business requirements and adhere to AFGRI IT standards, ensuring minimal customisation and maximum reuse of configurations.

Continuous Improvement:

• Promote a culture of continuous improvement by identifying and implementing opportunities to simplify processes and reduce costs.

Application Support: 

• Resolve issues promptly and effectively, extend the use of existing functionality, and ensure compliance with the AFGRI SDLC policy.

Collaboration & Business Support: 

• Build strong relationships with stakeholders, ensure all incidents are managed through the Service Desk, and maintain high customer satisfaction levels.

Project Support & Change Management: 

• Drive high adoption rates for new technologies and enhancements, provide comprehensive training, and deliver project documentation to PMO standards.

Governance, Compliance & Security: 

• Ensure compliance with change control processes, legal obligations, and audit requirements, while proactively identifying and mitigating risks.

Leadership, Development & Teamwork: 

• Contribute to a high-performing team through effective leave planning, cross-skilling, and knowledge sharing to maintain service continuity.

Technical Competencies:

• Strong business process knowledge and documentation skills
• Change Management and Training expertise
• MS Office proficiency
• Knowledge of agricultural industry (advantage)
• Understanding of integration impacts and best practices
• Ability to prioritise and execute tasks under pressure
• Experience in Agile methodology
• Business process mapping

Behavioural Competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Customer service orientation
• High attention to detail and quality
• Adaptability, flexibility, and innovation
• Integrity and professionalism

Closing Date: 21 January 2026