Business Analyst at Contactable (Pty) Ltd

About the Job

• We are hiring a Business Analyst to join our project team. We deploy our Digital Identity platform into medium and large enterprise customers across the Telco, Financial Services, Automotive, Retail and Property space. Our solution is API-based and is driven by a back-end AI platform that performs many of the decisioning and business processes required by our clients to onboard and Know-Your-Customer (“KYC”) their customers.
• To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, the technical team and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Business Analyst Requirements:

• A tertiary qualification in business or technology.
• A minimum of 5 years experience in business analysis or a related field.
• Exceptional analytical and conceptual thinking skills.