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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globa...
Role Purpose
Do
Oversee and support process by reviewing daily transactionson performance parameters
Handle technical escalations through effective diagnosis andtroubleshooting of client queries
Build people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Team Leaders
HR
TA, SEs
Production Specialist
External
Client
Display
Functional Competencies/ Skill
Competency Levels
Foundation
Competent
Expert
Master
Behavioral Competencies
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