Business Analyst at FNB South Africa

Job Description

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

Job Responsibilities

• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Qualification and Experience

• Diploma in Business Analysis, BSc Information Systems or any 3-year tertiary qualification.
• 3 years‘ experience as a Business Analyst
• Experience with working with FICA documents
• Experience in Microsoft 360, excel and SQL
• Experience in Business Case writing and Process mapping
• Experience in short-term insurance

End Date: September 7, 2025