Trending Jobs at FNB South Africa

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 4, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 4, 2025

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Job Description

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 4, 2025

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Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints

Are you someone who can:

• Manage complex projects in a constantly changing environment.
• Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
• Manage conflicting priorities and time effectively to deliver results.
• Manage and maintain project documentation, identify potential risks and issues ensuring RAID logs and status dashboards are updated
• Manage stakeholder communication and reporting at all levels
• Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes
• Oversees multiple projects, ensuring adherence to PMO governance standards, change control processes and align with the organisation’s strategic goals.
• Oversee programme and project teams to ensure project delivery plan and assign tasks for cross-project collaboration.
• Ensure alignment between business requirements and technology solutions
• Identify and participate in activities that are appropriate for own development as lifelong learner

You will be an ideal candidate if you:

• Have a CAPM, PMP or any Project management certification or qualification.
• Have a minimum of 5 years’ experience in managing medium to complex projects affecting several systems and teams.
• Have a minimum of 5 years’ experience in an agile and waterfall environment.
• Proficient in project management tools like Jira, Confluence etc
• Proven delivery of digital transformation, system migration, pr legacy modernization projects
• Ability to work collaboratively in a team and adapt to a fast-paced environment

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We can be a match if you are:

• Adaptable and curious 
• Thrive in collaborative environments
• Able to work effectively in a complex and forever changing environment.

End Date: September 3, 2025

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions. 

Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• Degree or NQF Level  
• Investment and Long-Term Insurance experience
• 2-3 years in a BDM sales role
• CFP would be preferable
• Experience working on a platform eg: LISP- Linked Investment Service Provider

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to handle a pressurized environment

End Date: September 5, 2025

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Job Description

• To provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices, if applicable within agreed processes, procedures and timelines.

You will be an ideal candidate if you can:

• Provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices within agreed processes, procedures and timelines
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Adhere to policies and procedures to manage costs.
• Maintain accurate records for all financial transactions of the business unit.
• Manage payments and invoicing within agreed timelines.
• Administer day to day finances of the business unit, working business processes, systems and procedures.
• Continuously assess own performance, seek timely and clear feedback and request training where needed.

Minimum Requirements:

• Grade 12
• Any Financial National Diploma advantageous
• Balance Sheet and Income Statement knowledge.

Key Responsibilities:

• Reconcile ATM & ADT suspense accounts daily for the region.
• Monitor and reconcile the movement of cash between CIT vendors and devices.
• Provide customer excellence to the branch, operations team and customers.
• Clear accounts within the specified SLA period.
• Present on surpluses, shortages and network failure accounts.

End Date: September 9, 2025 

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

End Date: September 4, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 4, 2025

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Are You Someone Who Can

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
• Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process

You will be an ideal candidate if you have

• Completed relevant undergrad degree/diploma
• Post graduate degree
• 5 to 7 years project management experience
• Agile and Waterfall methodology experience

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We Can Be a Match If You Are

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

End Date: September 7, 2025

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Are you someone who can:

• Identifies and escalates potential risks that may lead to increased costs.
• Demonstrates cost consciousness and awareness of personal contribution to costs.
• Increases knowledge and understanding of financial processes and adheres to required operating standards.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes ownership of the problem.
• Ensures that product knowledge and advice is technically accurate.
• Knows and understands customer / business needs in order to deliver a quality service.
• Plans for and maintains a sound working relationship with stakeholders.
• Manages and coordinates the development of all approved versions of business and functional specifications for specified applications.
• Analyses the Business Unit's activities and trends and compares analyses against service standards and best practices.
• Presents findings and works with the Business Analyst Team Leader or Business Unit Manager and other personnel to identify and implement strategies that will address tactical and strategic goals.
• Analyses market trends and recommends adjustments and/or capitalising on current trends.
• Reviews, analyses, and creates detailed documentation of business systems and user needs (people, process and technology), including workflow, program functions, and steps required to develop or modify computer programs and interrelated processes.
• Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Implements business processes according to Company benchmarks.
• Reviews and reports on performance of business process.
• Analyses the internal service delivery processes and makes changes to comply with best practices.
• Reviews and modifies tasks and responsibilities to achieve business process improvements.
• Monitors and controls the quality of business processes that render services in terms of defined standards.
• Conducts quality assurance practices and procedures on end user test plans and other quality assurance assessments.
• Designs and documents workflow ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Advocates the appropriate level of quality by the resolution of important defects; working with the IT project manager to ensure the software development process has an appropriate level of testing.
• Analyses discrepancies in service or performance and makes recommendations for updates.
• Manages and monitors all Business Analyst related phases of the project or service lifecycle, providing timely reporting of issues that impact project progress.
• Coordinates, actions and resolves conflict that arises.
• Interacts and communicates with relevant personnel within the organisation in respect of business requirements.
• Contributes to teamwork
• Participates in planned activities that are appropriate for own development

You will be an ideal candidate if you:

• Qualifications: Business Degree. Business Analysis Certification
• Experience: 5 Years + within multifaceted, complex environments across mutliple business areas

You will have access to:

• Opportunities to network and collaborate.
• A challenging work environment.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• A great communicator (written and verbal)
• Able to unravel complex concepts to ensure your own understanding and the understanding of others
• Self motivated, accountable and respsonsible

End Date: September 3, 2025

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Job Description

• The IFRS 9 Model Provisions Production Specialist will oversee the production and management of Expected Credit Loss (ECL) provisions across seven African countries, ensuring compliance with IFRS 9 standards.
• The role requires deep expertise in SAS coding, data analysis, and credit risk modelling, with a focus on retail and commercial portfolios.
• The specialist will drive automation, enhance reporting, and provide technical and advisory support to in-country teams to mature ECL frameworks.

Are you someone who can:

• Model Execution and Analysis: Execute monthly IFRS 9 model runs for ECL calculations across retail and commercial portfolios, Substantiate movements in model outputs, including Probability of Default (PD), Forward-Looking Information (FLI), Exposure at Default (EAD), Loss Given Default (LGD), and Significant Increase in Credit Risk (SICR) parameters, Analyse and explain coverage ratio movements across IFRS 9 stages (Stage 1, Stage 2, Stage 3) and assess and understand the impact of collections and arrears trends on IFRS 9 impairments.
• Financial Reporting and Commentary: Substantiate provisions movements and assist in preparing finance commentary for internal and external stakeholders, Support finance reporting, including Schedule 24, Fair Value, Modifications, and Effective Interest Rate (EIR) calculations and provide insights into income statement provisions, including performing/non-performing loans, write-offs, and recoveries.
• Process Improvement and Automation: Enhance automation of ECL calculations and reporting processes to improve efficiency and accuracy, Lead and contribute to the IFRS 9 model automation journey and other ECL-related automation initiatives and identify and implement improvements in watchlist engagement processes with in-country teams.
• Stakeholder Engagement and Support: Participate in in-country provisions committee meetings to provide technical expertise and insights, assist countries in maturing their ECL frameworks, ensuring alignment with IFRS 9 standards and Support in-country teams during internal and external audits, ensuring compliance and addressing audit queries.
• Technical Expertise: Leverage deep knowledge of SAS coding and data analytics to develop, maintain, and troubleshoot IFRS 9 models and wide knowledge of credit risk, ensure robust data governance and quality in model inputs and outputs and Provide technical guidance on IFRS 9 methodologies and parameter estimation to in-country teams during budgeting, forecasting and stress testing.

You will be an ideal candidate if you have:

• Education: Bachelor’s degree in finance, Actuarial Science, Statistics, Mathematics, or a related field. Advanced qualifications (e.g., CFA, FRM, or master’s degree) are advantageous.
• Experience: Minimum of 4-7 years of experience in credit risk modelling, IFRS 9 implementation, or ECL provisions production, Proven expertise in SAS programming for data analysis and model development, Experience in retail and commercial banking environments, preferably in an African context, Familiarity with financial reporting standards (e.g., Schedule 24, Fair Value, EIR) and Prior involvement in audit processes and provisions committee engagements.
• Technical Skills: Advanced proficiency in SAS (essential) for data manipulation, model execution, and reporting, Strong understanding of IFRS 9 principles (PD, LGD, EAD, SICR, FLI), Knowledge of credit risk metrics, arrears trends, and their impact on impairments, Experience with automation tools and processes for ECL calculations and Familiarity with income statement dynamics (performing/non-performing loans, write-offs, recoveries).
• Soft Skills: Strong analytical and problem-solving skills, Excellent communication skills for presenting complex technical concepts to non-technical stakeholders, Ability to work collaboratively across multiple countries and cultures and Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

End Date: September 4, 2025

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
• Participate in the creation of and fleshing out of business requirements
• Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
• Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)
• Produce logical, technical, and functional and non-functional specifications from business requirements. and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations.
• Conduct feasibility studies and impact analysis to evaluate the viability and potential effects of proposed solutions, ensuring alignment with organizational goals and technical capabilities while identifying risks and mitigating strategies.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

As a #Changeable you will have access to:

• Opportunities to network and collaborate
• Work that is challenging
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is

You’ll be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• Have experience with API design & Database design
• Can craft and document detailed technical requirements that bring system visions to life
• Familiarity with Actimize SAM, WLF and RCM/ActOne.
• Knowledge of Actimize tools like RCM Designer and Visual Modeler.
• Experience in data analysis using SQL/Oracle queries.
• Ability to troubleshoot and resolve issues related to system performance, integration and application functionality.
• Ability to assess processes and recommend improvements or optimizations.
• Ability to clearly explain technical details to non-technical users.
• Excellent problem-solving skills.
• Strong collaboration skills.

End Date: September 5, 2025

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• To ensure effective installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware.

Are you someone who can:

• Installation and Setup of workstations and Servers for all mainstream manufactures (IBM, HP Dell)
• Daily Capacity and health Checks. Software maintenance and customisation. Active Directory Management, DNS, DHCP WINS.
• Create Batch Schedules.
• Create Change Order. Code Basic JCL. Code Basic Automation.
• Support batch FTP and the creation of FTP encryption data by Development.
• Analyze and change batch schedules on request.
• Controls illegal Intrusions from non-permissible entities outside the corporate network.
• Manage Group Corporate server infrastructure.
• Advice on security prevention enhancements.
• Takes care of the Backup Systems according to Baseline Standards in order to maintain Business Continuity. Controls Server and network hardware that may cause system down time.
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements.
• Meet set turnaround times while ensuring own availability, reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service.
• Establish relationships with relevant individuals and departments to deliver on work expectations.
• Adhere to relevant service level agreements to build trust in the relationship.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Adhere to quality standards, turnaround times and company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Create own personal development plan and review plan with team leader or manager.
• Keep abreast of learning opportunities, changing products and trends.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: September 6, 2025

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Are You Someone Who Can

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery
• Manage and advise on projects from beginning to end in alignment with identified organizational methods and governance guidelines
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process

You will be an ideal candidate if you have

• Minimum Qualification - Project Management Diploma or Project management accreditation or certification: CAPM, PRINCE 2 Management Systems, IT, STEM or equivalent
• Preferred Qualification - Post Graduate Degree Project management
• 5 to 7 years relevant experience in a project environment
• Familiar with basic project management principles and processes with an ability to manage stakeholders, scope, plan, execute and close projects
• Agile and/or traditional project management skills
• Basic accounting and financial management skills
• Knowledge of the full Microsoft Office suite
• Knowledge of project tracking and enablement tools

End Date: September 7, 2025

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Are you someone who can:

• Write, test and debug Java applications, ensuring high performance and scalability
• Conduct peer reviews, refactor code and follow best practices to improve efficiency and maintainability
• Identify and fix software defects, performance issues and security vulnerabilities
• Keep up to date with new Java frameworks, libraries and development trends to enhance application development
• Design, implement and optimize database queries and interactions using MySQL databases

You will be an ideal candidate if you:

Have experience with the following tech stack:

• Java 11/17
• Springboot
• MySQL
• Hibernate
• Flyway \ Liquibase
• Docker
• Kubernetes
• CI/CD
• Maven
• SonarQube
• GIT

Have experience with the following tech tools:

• Atlassian stack
• Intellij
• Linux
• MS Teams
• Have 4+ years of experience as a Java developer
• Have a qualification in Information Technology, Informatics or equivalent

End Date: September 7, 2025

go to method of application »

Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

You’ll be an ideal candidate if you have:

• Must have a formal IT Project Management course / certificate / university module.
• Must have min 5+ - years IT Project Management experience.
• Must have experience running Technology / Technical projects.
• Experience with Climate Risk and/or ESG Environment and Social Governance
• Experience in the banking industry

Additional information

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Must have a formal IT Project Management course / certificate / university module.
• Experience – 4+ years IT Project Management experience

End Date: September 12, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 4, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 4, 2025

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: September 4, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 5, 2025 

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: September 5, 2025

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 5, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.

Core technical skill

• Good SAS skills ability to extract, manipulate and analyse large datasets portfolio monitoring
• Excel advanced excel skills, pivots tables, nested formulas, data visualisation 
• Power Bi: comfortable creating dashboard 
• 3-5 years’ experience in a Data Science Role
• Qualification - Stats, Math's, Engineering, Data science, BMI, Economics

Analytical thinking

• Able to interpret credit scorecard outputs, SAS outputs etc. (not model development***)
• Familiar with basic credit risk concepts (Scorecard, NPL, Approvals, referrals , Defaults)
• Basic Agriculture knowledge (advantageous )

Soft Skills

• Proactive , curious, and able to ask probing questions
• Can deal with various stakeholders and manage emotions
• Able to summarise findings to non-technical people also Exco members

End Date: September 9, 2025

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Job Description

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

Job Responsibilities

• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Qualification and Experience

• Diploma in Business Analysis, BSc Information Systems or any 3-year tertiary qualification.
• 3 years‘ experience as a Business Analyst
• Experience with working with FICA documents
• Experience in Microsoft 360, excel and SQL
• Experience in Business Case writing and Process mapping
• Experience in short-term insurance

End Date: September 7, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: September 5, 2025

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Job Description

• To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future
• We are currently seeking a Cost Accountant II to run our Costing Models in the Chief Risk Office Finance team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

• Re-imagining costing models to benefit and promote the adoption of platform across Retail, Commercial, Broader Africa and even external users.
• Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
• Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Build, run and execute Costing models and provide required reports for business
• Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
• Build and calculate cost models and work within established work and service processes
• Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
• Present financial reports to stakeholders through narrative presentation
• Provide insights to assist stakeholders in understanding charge outs
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Provide input into the development of the tactical strategy, including developing and implementing a supporting operational strategy
• Prevent wastage and identify process improvements to contain and reduce costs
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate

You will be an ideal candidate if you possess:

Qualification: 

• Degree/ Bachelor of Commerce equivalent to NQF Level 7 in Finance, costing, Mathematics or Similar
• Relevant Degree in Financial or Analyst Modelling
• CIMA, ACCA or SAIPA
• Experience - 3 to 5 years of proven work experience as a Cost Accountant
• Computer literacy, especially in MS Excel (advanced level would advantageous).
• Experience working with data in SQL and Power BI.
• Excellent analytical skills with an attention to detail.
• Strong time management skills.

End Date: September 6, 2025

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Job Description

• To plan, organise and coordinate tasks within the unit, and manage staff to ensure optimal service delivery

Are you someone who can:

• Managing of diaries of 3 Business Units in REMS
• Managing and co-ordination of employee engagements and quarterly events (including year end function)
• Agenda and Minute taking of Management and Operational Committees in REMS
• Improve business decisions by analyzing business intelligence (information) together with trends and data
• Project Management of Business unit specific initiatives end-to-end
• Ensure conflict resolution and problem solving either through direct personal action or referral to alternative resources.
• Manage the customer services function according to agreed standards and ensure that high service levels are maintained
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Manage Business Unit assets
• Develop and maintain a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience
• Provide effective and meaningful communication with internal and external stakeholders, interested parties and beneficiaries from the onboarding to finalisation of deceased estates
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

You will be an ideal candidate if you have:

• Degree (B.Com, BA)
• 3-5 years experience
• Communication, MS Office (Advanced), Event management (exposure), Writing skills, Presentation skills (building and presenting), Minute taking, Project management

End Date: September 9, 2025

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Job Description

• To investigate cases of criminal, ethical, tip offs, fraudulent incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and report findings t management
• Prioritizes fraud cases for investigation based on likelihood of yielding desired results
• Manages criminal cases of various complexities from minor infringements to major fraud cases with law enforcement agencies

Are you someone who can:

• Provide support to Law enforcement with violent crime investigations.
• Provide support to FNB customers who are victims of violent crime incidents.
• Gather information that would proactively identify persons of interest on criminal cases.
• Link different cases together and uses tools and processes to full advantage to track down criminals.
• Report investigation findings to management.
• Track and analyze violent crime trends and communicate to key stakeholders, to keep up to date with new modus operandi of violent crime.
• Regularly update internal and external stake holders on the progress on investigations
• Actively share information and SME input with colleagues across the Bank
• Execute investigation activities in line with FirstRand Group policies and legislation.
• Interview witnesses and persons of interest
• Identify, collect, preserve, and analyze evidence including draft affidavits/statements.
• Analyse and structure applicable data for intelligence purposes
• Drive and follow up cases with law enforcement that result in convictions.
• Present evidence in a court of law
• Attend disciplinary enquiries.
• Represent FNB at Interbank Fraud Committees where decisions are made for the industry to combat bank related crime.
• Develop and maintain a network of experts to ensure communication of solutions, benefits, risks, and innovations.

You will be an ideal candidate if you:

• Diploma Criminal Justice and forensic Investigation or Relevant Degree
• Have 2 years’ experience in handling and investigation of violent crime and fraud related cases.
• Have training in handling/investigation of violent crime cases.
• Have excellent communication and report writing skills and can effectively communicate with law enforcement and external role players.
• Pass the relevant psychometric assessment.
• Have a valid driving license.
• Have experience in investigation of financial crimes which will be an advantage.
• Have a law enforcement background which will be an advantage.

You will have access to:

• Opportunities to network and collaborate.
• Relevant tools to execute your responsibilities.
• Challenging work environment

We can be a match if you are: 

• Willing to perform standby duties- attending crime scenes.
• Innovative in your approach to investigations
• Proficient in MS Office
• Willing to travel to crime scenes, police stations and courts.
• Able to identify, analyse and interpret relevant information and data.
• Able to prioritise effectively and accept responsibility.
• Able to work under pressure.
• Able to work independently and as part of a team.
• Able to pay attention to detail.

End Date: September 6, 2025 

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 5, 2025

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

End Date: September 5, 2025

go to method of application »

Job Description

• To assist in proactively managing a portfolio of RMB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: September 9, 2025 

go to method of application »

Job Description

• To assist in proactively managing a portfolio of RMB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: September 9, 2025 

go to method of application »

Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: September 6, 2025

go to method of application »

Job Description

• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Are you someone who can: 

• Identify and develop strategic solutions to business problems or challenges, focusing on long-term growth and organizational success 
• Analyse business needs and challenges, identifying root causes and potential opportunities 
• They develop and implement strategic plans to address identified issues, ensuring alignment with overall business goals.  
• To also own these implementations and grow through commercialisation and continuous improvement 
• Effectively communicate strategies and solutions to various stakeholders, fostering collaboration and buy-in 
• Collaborate with cross-functional teams and specifically business stakeholders to identify opportunities for improvement 
• Monitor industry trends and competitor activities to inform strategy 
• Present findings and recommendations to senior management 
• Drive a distribution strategy from senior management approvals 
• Support business in creating and preparing business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit. 

You will be an ideal candidate if you: 

• Have a degree in engineering, data science, computer science, information systems, or related fields. 
• 3 to 5 years of experience in a similar environment, with 1 to 2 years ideally at a specialist level. 
• A self-starter who is driven by innovation, solutioning and formulating strategies 
• Have a moderate understanding of project management and system, data or business testing requirements principles 

​​​​​​​You will be responsible for:  

• Solution viability assessment and business case orientation 
• The growth evolution and distribution of digital products 
• Strong understanding of business process definition and re-engineering requirements 
• Moderate understanding of project management and system, data or business testing requirements principles 
• Documenting and implementing projects/ initiatives in line with business vision and strategy 
• Analysis and compilation of business information and intelligence 

End Date: September 6, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: September 4, 2025

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Job Description

• To be responsible for delivering tailored financial solutions to high-net-worth clients, engage directly with clients to understand their unique financial needs and objectives.
• Provide in-depth knowledge in specific banking products (lending, deposits, cash management).
• Develop customised banking solutions for complex client needs.
• Staying current on regulatory changes affecting banking products.
• Serve as the technical expert for sophisticated banking arrangements.
• Structure sophisticated credit facilities (unsecured loans, lines of credit).
• Arrange specialised mortgages for luxury properties or complex ownership structures.
• Create custom deposit solutions with preferential rates.
• Implement cash management strategies for non-trading entities.
• Facilitate foreign currency transactions and international banking needs.
• Work alongside other specialists during client meetings.
• Explain technical aspects of banking solutions to clients.
• Help resolve complex banking issues or service concerns.
• Provide quick response to time-sensitive client banking requests.

End Date: September 4, 2025

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Job Description

• To identify and onboard new revenue growth opportunities for the bank, provide client insights and engagement opportunities through a positive and seamless client experience by offering appropriate solutions to clients across multiple channels and managing the end-to-end lifecycle for opportunities and insights across multiple channels, platforms with an understanding of impact between real-time and batch.

Responsibilities:

• Deliver strategic insights and actionable recommendations for the Client Value Management Outbound Offers within the Platinum and Enterprise portfolio by developing a deep understanding of the ecosystem and proactively identifying and resolving any changes that may impact it
• Integrate, compare, and analyse strategic plans from different stakeholders to identify synergy and operational effectiveness
• Have a deep understanding of strategic/ tactical initiatives of the business and use this to facilitate functional strategy reviews on a regular basis
• Drive monthly engagements with Product and channels to provide guidance and insights into opportunities
• Partner with Segment, Product House, Channels, Analytics, and the Marketing team to strategically align on the delivery of sales targets and increase product penetration via the Coverage channel
• Provide insights in driving cross-sells and up-sells to increase product penetration (product depth), client entrenchment (Vertical sales index (VSI) width) and lifetime value of the client
• Provide a positive and seamless client experience by minimising hand-offs and ensuring single point of contact with a customer for several applicable products aimed to grow the customer base
• Ensure proper onboarding of new product houses, products and channels and understand data, sales and fulfilment processes, reporting and impact on specific portfolios
• Accountable for effective campaign management by initiating, managing, monitoring, and tracking all campaigns briefed via a channel
• Reporting and strategic insights
• Use business acumen and strategic insights in conjunction with the Analytics team to translate business problems into initiatives

You will be an ideal candidate if you:

• Have a relevant Business Degree or equivalent qualification
• Have 3+ years Sales and/or CVM experience
• Strong knowledge of how to interpret and apply data insights into executable opportunities and campaigns using variable channels, platforms and mediums – driving desired outcome in banking environment
• Understand processes and identify breakages to ensure seamless client experience
• Understand, interpret and draw conclusions from reviewing post campaign analysis and suggest corrective steps based on results

End Date: September 5, 2025

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Job Description

• This role reports directly to the Core Life Product Head in FNB Life. The Product Portfolio Lead role offers a unique opportunity to further shape and grow FNB Insures footprint within the Health Insurance Industry. The product portfolio currently comprises of demarcated insurance offerings including Hospital Cash Plan, Gap Cover and Primary Health Insurance.

Purpose

• This role sits within the Core Life Product team. The successful candidate will be expected to lead and deliver sustainable business performance on the Health Insurance Portfolio by driving the formulation and implementation of the FNB Insure strategy.
• The role holder will be required to align with the overall business model and strategy; collaborating towards the insurance strategy formulation and enabling integration, change and adoption.

Key responsibilities

• Build collaborative working relationships across teams and functional lines to enhance work delivery, collaboration and innovation (Both within FNB Life and across FirstRand group stakeholders)
• Build and retain a high performing team of Product Managers and Product Specialists driving the portfolio growth
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• End-to-end Business casing of any potential growth opportunities available for the portfolio
• Primary focus on retail product management but with the ability to navigate and support implementation of employer group offerings as well.
• Seek out and identify new collaborative partnership opportunities where linked product and/or service offering opportunities are apparent and execute on commercial negotiations, approval processes and enablement
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Ensure development and continuous value add improvement
• Manages risks in own area of responsibility
• Consume and apply data insights and knowledge to remain strategically responsive and competitive.
• Identify opportunities to expand customer base with potentially profitable customers
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Conduct competitor analysis to identify opportunities to innovate new value propositions
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey
• Monitor customer feedback reports and align processes to maximise efficiencies
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product
• Coordinate and facilitate all approved strategic projects from inception to final execution, including post implementation evaluation
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develop an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Live the FirstRand promises.

Qualifications and Experience

• Qualification: BSc Actuarial Science, Business science, Mathematics or Statistics equivalent
• Fully qualified Actuary
• An MBA will be advantageous
• 6+ years' experience in a Health insurance environment with experience across both analytics and business facing product management.
• Good understanding of the demarcation regulations within the long and short-term Insurance Act (LTIA and STIA) and an understanding of the Medical Schemes Act
• Provide key insights and stay abreast of shifts in the regulatory and industry component of health insurance and medical scheme industry.
• Medical schemes industry experience is advantageous
• Strong analytical and problem-solving skills
• Good communication and presentation skills
• The ability to adapt and being flexible
• Strong networking and relationship building ability
• Think beyond the requirement and solution for today and the future

End Date: September 6, 2025

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Job Description

Dear Future, Compliance Manager

• The role requires you to ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
• Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards. Perform regular audits, design control systems and help to design and implement company policies.

Are you someone who can:

• Build collaborative relationships across teams and functional lines to enhance work delivery, innovation, and compliance culture.
• Deliver customer experience excellence in line with organisational values, service standards, and FAIS Treating Customers Fairly (TCF) principles.
• Provide accurate and reliable business intelligence to support informed decision-making, with a focus on regulatory compliance trends and risk indicators.
• Accumulate and analyse information to support compliance reporting, decision-making, and identification of improvement opportunities.
• Implement, monitor, and control business processes in accordance with quality standards, internal policies, and FAIS compliance and governance requirements.
• Ensure alignment of end-to-end processes with the customer journey and FAIS regulatory expectations.
• Research and consult on opportunities to enhance compliance through technology and platform enablement.
• Review and streamline processes to improve efficiency while ensuring adherence to FAIS and related legislation.
• Monitor customer feedback and regulatory developments to align processes with compliance and service excellence.
• Interpret and apply FAIS legislation, General Code of Conduct, and Fit and Proper Requirements using a risk-based approach.
• Identify and risk-rate applicable laws and regulations for responsible business units.
• Develop and maintain a Compliance Legislative Universe and Compliance Risk Management Plans (CRMPs) for FAIS-related legislation.
• Compile and execute compliance monitoring plans, including methodology and frequency, in line with FSCA expectations.
• Draft monitoring reports and escalate compliance risks and incidents in accordance with FAIS incident reporting protocols.
• Provide practical guidance to business units on the implementation of FAIS and related regulatory requirements.
• Advise management on systems, policies, and controls to ensure compliance with the FAIS Act and subordinate legislation.
• Communicate legislative developments and FSCA notices to relevant stakeholders.
• Promote a culture of compliance through training, awareness campaigns, and participation in FAIS-aligned initiatives.
• Deliver training on FAIS regulatory requirements, including the General Code of Conduct, Fit and Proper Requirements, and TCF principles.
• Ensure compliance with statutory, legislative, and governance requirements, including the FAIS Act, FSR Act, and AML/KYC regulations.
• Maintain up-to-date knowledge of FAIS amendments, FSCA notices, and industry best practices.
• Ensure systems and procedures reflect FAIS compliance requirements and are updated in response to audit findings and regulatory changes.
• Understand and apply risk management principles in the context of FAIS compliance.
• Contribute to the development of governance and compliance procedures, identifying and mitigating FAIS-related risks.
• Participate in specialist risk and compliance forums, including those focused on FAIS and financial services regulation.
• Support the development of tactical strategies aligned with the organisation’s FAIS compliance objectives.
• Lead or support the implementation of the organisation’s FAIS compliance programme.
• Maintain awareness of the FAIS regulatory framework, including the General Code of Conduct and Fit and Proper Requirements.
• Conduct ongoing consultation with operational managers to ensure compliance with FAIS and related legislation.
• Perform statistical sampling and monitoring of FAIS-related activities and documentation.
• May supervise teams responsible for AML/KYC, FATCA, and AEOI compliance, ensuring alignment with FAIS obligations.
• Analyse KYC documentation and liaise with clients and intermediaries to ensure compliance with FAIS and FICA.
• Lead the AML/KYC team, ensuring operational efficiency and regulatory compliance.
• Foster collaborative relationships across compliance and business units.
• Encourage teamwork, inclusivity, and a shared commitment to FAIS compliance.
• Participate in development activities to enhance FAIS knowledge and professional growth.

You will be an ideal candidate if you:

• Minimum bachelor’s degree in compliance, risk management, legal or similar
• Experience with dealing with multi-level stakeholders across a large group
• Have 5 to 7 years’ experience in compliance with FAIS specialisation

End Date: September 3, 2025

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Job Description

• To provide specialist product advice.

Are you someone who can:

• Drive execution and implementation of the life insurance risk products and initiatives
• Liaise with the data analytics and pricing team for insights critical to the products
• Prepare and present product proposals and reports for senior management and other stakeholders
• Challenge and review the current product features
• Regularly engage with the distribution and other business units within the FirstRand group
• Keeping abreast of changes and new legislation and developments in industries that may affect areas of specialization
• Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems

You will be an ideal candidate if you:

• Have strong technical, analytical and communication skills
• Have a minimum of 4 years’ experience in the financial industry, with a preference for the life insurance industry
• Have an actuarial background
• Are curious and have a passion for continuous learning and development
• Have the ability to combine conceptual thinking with pragmatic solutions

End Date: September 4, 2025