Office Support Manager at FNB South Africa

Job Description

• To plan, organise and coordinate tasks within the unit, and manage staff to ensure optimal service delivery

Are you someone who can:

• Managing of diaries of 3 Business Units in REMS
• Managing and co-ordination of employee engagements and quarterly events (including year end function)
• Agenda and Minute taking of Management and Operational Committees in REMS
• Improve business decisions by analyzing business intelligence (information) together with trends and data
• Project Management of Business unit specific initiatives end-to-end
• Ensure conflict resolution and problem solving either through direct personal action or referral to alternative resources.
• Manage the customer services function according to agreed standards and ensure that high service levels are maintained
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Manage Business Unit assets
• Develop and maintain a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience
• Provide effective and meaningful communication with internal and external stakeholders, interested parties and beneficiaries from the onboarding to finalisation of deceased estates
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

You will be an ideal candidate if you have:

• Degree (B.Com, BA)
• 3-5 years experience
• Communication, MS Office (Advanced), Event management (exposure), Writing skills, Presentation skills (building and presenting), Minute taking, Project management

End Date: September 9, 2025