Senior Business Analyst at FNB South Africa

Are you someone who can:

• Identifies and escalates potential risks that may lead to increased costs.
• Demonstrates cost consciousness and awareness of personal contribution to costs.
• Increases knowledge and understanding of financial processes and adheres to required operating standards.
• Adheres to shared company values and service standards with regard to customer interaction.
• Resolves customer dissatisfaction / complaints and takes ownership of the problem.
• Ensures that product knowledge and advice is technically accurate.
• Knows and understands customer / business needs in order to deliver a quality service.
• Plans for and maintains a sound working relationship with stakeholders.
• Manages and coordinates the development of all approved versions of business and functional specifications for specified applications.
• Analyses the Business Unit's activities and trends and compares analyses against service standards and best practices.
• Presents findings and works with the Business Analyst Team Leader or Business Unit Manager and other personnel to identify and implement strategies that will address tactical and strategic goals.
• Analyses market trends and recommends adjustments and/or capitalising on current trends.
• Reviews, analyses, and creates detailed documentation of business systems and user needs (people, process and technology), including workflow, program functions, and steps required to develop or modify computer programs and interrelated processes.
• Reviews technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Implements business processes according to Company benchmarks.
• Reviews and reports on performance of business process.
• Analyses the internal service delivery processes and makes changes to comply with best practices.
• Reviews and modifies tasks and responsibilities to achieve business process improvements.
• Monitors and controls the quality of business processes that render services in terms of defined standards.
• Conducts quality assurance practices and procedures on end user test plans and other quality assurance assessments.
• Designs and documents workflow ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and IT.
• Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Advocates the appropriate level of quality by the resolution of important defects; working with the IT project manager to ensure the software development process has an appropriate level of testing.
• Analyses discrepancies in service or performance and makes recommendations for updates.
• Manages and monitors all Business Analyst related phases of the project or service lifecycle, providing timely reporting of issues that impact project progress.
• Coordinates, actions and resolves conflict that arises.
• Interacts and communicates with relevant personnel within the organisation in respect of business requirements.
• Contributes to teamwork
• Participates in planned activities that are appropriate for own development

You will be an ideal candidate if you:

• Qualifications: Business Degree. Business Analysis Certification
• Experience: 5 Years + within multifaceted, complex environments across mutliple business areas

You will have access to:

• Opportunities to network and collaborate.
• A challenging work environment.
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• A great communicator (written and verbal)
• Able to unravel complex concepts to ensure your own understanding and the understanding of others
• Self motivated, accountable and respsonsible

End Date: September 3, 2025